Primary Care Partnerships Representative

PeteHealth • Los Angeles, CA

9d • $25 - $40 • Remote

About The Position

PeteDME / Petehealth is seeking a Primary Care Partnerships Representative to build relationships with primary care offices and activate a structured referral workflow for patients with back and knee pain. This role is focused on educating PCP offices about an integrated musculoskeletal care pathway where the PCP evaluates appropriate patients, documents the clinical need, and sends a physical therapy referral and DME/bracing order when medically appropriate. The ideal candidate understands how to work with primary care offices, referral coordinators, medical assistants, office managers, and providers, and can turn a physician office conversation into a real, repeatable workflow. PeteDME / Petehealth supports PCPs with a conservative MSK care pathway for patients with back or knee pain and functional limitations. Patients who may benefit include those with back or knee pain limiting daily activities, knee instability, lumbar pain with functional limitation, or those who may benefit from conservative care before escalation. The PCP evaluates the patient, documents the diagnosis and functional limitation, and orders PT and/or DME when medically appropriate. PeteDME / Petehealth supports the downstream intake, coordination, therapy pathway, DME/bracing workflow, documentation collection, and follow-up.

Requirements

• Experience building referral relationships with primary care offices
• Strong understanding of physician office workflows
• Ability to explain a clinical workflow clearly and professionally
• Comfortable discussing PT referrals, DME orders, documentation requirements, and patient coordination
• Strong follow-up discipline and CRM documentation habits
• Ability to move offices from interest to action
• Strong communication skills with physicians and office staff
• Compliance-minded and able to use approved language only
• Comfortable with field visits, phone follow-up, email follow-up, and weekly pipeline review
• Candidates should be prepared to discuss: PCP offices they have successfully worked with, how they get meetings with providers or office staff, how they convert a PCP office from interest into actual referral activity, how they follow up with referral coordinators and MAs, how they manage incomplete documentation or missing orders, how they would explain that this is an MSK care pathway, not home health.

Nice To Haves

• Existing PCP office relationships preferred

Responsibilities

• Identify and build relationships with primary care offices, senior-focused clinics, medical groups, IPAs/MSOs, and other PCP-facing referral sources
• Educate PCP offices on PeteDME / Petehealth’s integrated MSK care pathway for back and knee pain
• Meet with physicians, office managers, referral coordinators, and medical assistants to explain the referral/order workflow
• Train offices on what is needed for a complete PT + DME packet when clinically appropriate
• Help offices understand that the PCP must evaluate the patient and document the clinical basis for PT and/or bracing
• Convert PCP offices from initial interest into active, repeat referral/order sources
• Track all activity in CRM, including office contacts, meetings, workflow status, next steps, and packet progress
• Follow up with offices to resolve incomplete packets, missing documentation, or workflow issues
• Collaborate with internal intake, operations, compliance, and patient coordination teams
• Maintain a compliant, education-first approach and avoid prohibited sales language or claims
• Build a repeatable territory pipeline that produces complete, compliant referral/order packets

Benefits

• Base pay plus performance-based bonuses tied to compliant office activation, workflow adoption, complete packet submission, and repeat office activity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed