Patient Access Representative - Primary Care

Geisinger•Hazle Township, PA

2d•Onsite

About The Position

Geisinger’s Patient Access Representatives (PARs) are excellent communicators who handle patient inquiries every day — all while maintaining empathy, professionalism and providing a positive patient experience. This role is responsible for front line support to the department, coordinating and performing front line office activities in an effective and efficient manner. The PAR greets and registers incoming patients, supports the patient check out process, and schedules future appointments as applicable. They are responsible for checking patients in for appointments and accurately verifying demographics, ensuring all check-in procedures are completed and monitoring patient wait times, communicating changes to the patient as necessary. The role involves reading and interpreting insurance responses, understanding general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter. The PAR ensures patients receive necessary disclosure and privacy information, obtains necessary legal and financial signatures, communicates financial obligations to patients, and collects fees at the time of service as appropriate. They also communicate the purpose of and complete all necessary regulatory forms with patients, and complete patient visits by scheduling any necessary follow-up appointments, including specialty or ancillary services. The position processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints. They notify patients or guarantors of anticipated financial responsibility, including copays, deductibles, or coinsurances, and collect accordingly. The role also performs cash posting following department guidelines, abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights. PARs independently work work queues to ensure timely resolution of all accounts, maintain productivity and quality performance expectations, and must maintain a high regard for confidentiality. They accurately perform medical record maintenance and releases, assist with referrals and pre-certifications at the time of encounter, and properly utilize and maintain patient recall and reschedule lists. Work is typically performed in an office environment, and the employee is accountable for satisfying all job-specific obligations and complying with all organization policies and procedures.

Requirements

High School Diploma or Equivalent (GED)
Clerical I
Communication
Customer Service
Office Politics And Confidentiality

Nice To Haves

Minimum of 1 year-Related work experience

Responsibilities

Responsible for front line support to the department.
Coordinates and performs front line office activities in an effective and efficient manner for the department.
Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.
Responsible for checking patients in for appointments and accurately verifying demographics.
Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
Reads and interprets insurance responses.
Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
Communicates financial obligations to patients and collects fees at time of service as appropriate.
Communicates the purpose of and completes all necessary regulatory forms with patient.
Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
Performs cash posting following department guidelines.
Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
Independently works work queues to ensure timely resolution of all accounts.
Maintain productivity and quality performance expectations.
Must maintain high regard for confidentiality.
Accurately performs medical record maintenance and releases.
Assists with referrals and pre-certifications, at the time of encounter.
Properly utilizes and maintains patient recall and reschedule lists.
Work is typically performed in an office environment.
Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Benefits

health
dental
vision
Three medical plan choices, including an expanded network for out-of-area employees and dependents
Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
Company-paid life insurance, short-term disability, and long-term disability coverage
401(k) plan that includes automatic Geisinger contributions
Generous paid time off (PTO) plan that allows you to accrue time quickly
Up to $5,000 in tuition reimbursement per calendar year
MyHealth Rewards wellness program to improve your health while earning a financial incentive
Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance
healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners
atmosphere of collaboration, cooperation and collegiality