Primary Care Medical Assistant - Highland Park

Herself Health•Saint Paul, MN

3d•Onsite

About The Position

The Primary Care Medical Assistant will be responsible for providing clinical, clerical, and technical support to assist the physicians (MD/DO) and Advanced Practice Clinicians (NP/PA) in the primary care setting. This person will be responsible for working with the Herself Health clinical team to provide outstanding patient care, communication, and outcomes. The Medical Assistant will play a vital role in establishing relationships with patients and ensuring every patient feels supported, heard, and trusted.

Requirements

Concierge-level customer service and work ethic
A high level of professionalism and confidentiality
Excellent interpersonal skills
Ability to work effectively in an innovative, fast-paced environment
Must be highly organized and detail oriented
Ability to communicate clearly and effectively both verbally and writing with patients, clinical care team and external parties in a courteous and friendly manner
Completion of an accredited Medical Assistant Certification program is required
Training in phlebotomy is required
Active Medical Assistant certification or diploma
Passage of the pre-employment drug screen
Passage of the pre-employment background check
Eligibility and completion of employee references
Proof of US Citizenship or Eligibility to Work in the US with a permanent resident card

Responsibilities

Rooming patients with efficiency, modeling our "customer service first" values.
Schedule patient appointments immediately following clinic visits, or via phone or portal.
Assist patients in setting up their patient portal at the end of their visit.
Ensure all forms, consents, and billing requests are reviewed and completed by patients.
Protect patients' rights by practicing HIPAA and maintaining patient confidentiality.
Obtain blood samples via venipuncture - phlebotomy skills are required.
Perform data entry in EMR, including prepping EMR for the visit with upcoming or overdue preventative maintenance flags including immunizations and screenings.
Review current medications, update medication list and prepare medication orders for refills and signature by the provider.
Measure and record patient vital signs in the EMR.
Prepare equipment, instruments, and patients for examinations; assist providers with exams, procedures, and medical treatments as needed.
Clean and disinfect examination rooms following patient visits.
Receive and direct phone calls, check-in patients, obtain necessary information to file and update patient records.
Assist with proactive chronic disease management and population health. This would include activities such as pulling reports for the patient populations that need improved control of their chronic conditions, medications adherence reviews, making phone calls encouraging these patients to come in for visits and sending them communication regarding follow up needs.
Administer IM injectables and medications to patients as ordered.
Transmit patient prescription refills as directed.
Superior and frequent communication with providers regarding patient care opportunities and needs.
Manage inventory of supplied and medical equipment. Order supplies as needed.