Primary Care Assistant
About The Position
Reporting to the Clinical Services Manager, the PCA role has two main functions: play a key role in supporting the client’s Nine Circles experience and execute a variety of administrative and clinical tasks that support operations. The PCA is the client’s first point of contact for system navigation within the agency. The role focuses on developing and maintaining strong relationships with clients through building trust, offering responsive care and concern with each interaction. Empathy, compassion and quality care are at the core of the mission, values and guiding principles of community health centers. The role requires an understanding of the principles of advanced access in marginalized populations and is skilled in system navigation to advocate on behalf of the client as needed. All administrative and operational tasks related to clients and primary care operations will flow through the PCAs. The role is the lynch pin for site organization, client flow and environmental control. The PCAs work independently as well as participate in workload sharing to enhance the overall operations of the clinic.
Requirements
- Complete high school education, Manitoba standards, required.
- Successful completion of a Unit Clerk Course and/or a Medical Office Assistant Course required (Recognized programs include Robertson College, Herzing, CDI College, etc.- a combination of education and experience will be considered).
- A minimum of two years of experience in a medical reception environment required.
- Experience using technology including computers, computerized systems, programs, applications, email, and computerized calendars.
- Demonstrated knowledge and experience organizing and managing filing systems.
- High level of interpersonal skill required.
- High level of communication skill required.
- Applies self-awareness, self-regulation, motivation, empathy, and social skills to situations that arise.
- Values diverse perspectives and ideas.
- Ability to apply critical thinking for favorable client results.
- Demonstrates flexibility and adaptability through applying new practices to accomplish client-centered care.
- Skilled in conflict management processes.
- Keyboarding Speed of 40 wpm required.
- Knowledge of Health Insurance Plans for clinic billing.
- Proficiency in Microsoft Word.
- Competency using and navigating Accuro EMR - including updating, organizing, sorting, faxing, receiving, and filing health information.
- A willingness to adapt and learn new electronic applications required for clinic operations (for example: eConsult, Panorama, eChart).
Nice To Haves
- A combination of education and experience will be considered for the Unit Clerk Course and/or Medical Office Assistant Course.
- Experience organizing and managing filing systems.
Responsibilities
- Play a key role in supporting the client’s Nine Circles experience.
- Execute a variety of administrative and clinical tasks that support operations.
- Act as the client’s first point of contact for system navigation within the agency.
- Develop and maintain strong relationships with clients through building trust, offering responsive care and concern with each interaction.
- Understand the principles of advanced access in marginalized populations.
- Advocate on behalf of the client as needed.
- Manage all administrative and operational tasks related to clients and primary care operations.
- Ensure site organization, client flow and environmental control.
- Work independently as well as participate in workload sharing to enhance the overall operations of the clinic.
- Facilitate a safe and welcoming reception area.
- Manage patient records.
- Manage internal and external referrals.
- Handle telephone and mail procedures.
- Provide administrative meeting support such as meeting coordination/scheduling, development of agendas, minute taking.
- Maintain, manage and identify confidential information.
- Create and format text, documents, forms, tables and graphics.
- Reconcile information among various programs and/or applications.
- Apply file management techniques for the purpose of organization.
- Update, organize, sort, fax, receive, and file health information using Accuro EMR.
- Create forms, templates, and macros within electronic medical records to improve clinic efficiencies.
- Prepare clinical documents, records, histories and reports.
- Record and/or measure height, weight, vital signs (blood pressure, temperature, respirations, pulse) manually or electronically.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
