Preventive Maintenance Service Supervisor - Earthmoving

Thompson Tractor•Birmingham, AL

3d•Hybrid

About The Position

The Preventive Maintenance (PM) Service Supervisor is responsible for serving as team lead for 8-12 PM technicians. This position is responsible for ensuring that customer needs are met at the highest level. The PM Service Supervisor will be responsible for scheduling PM services with our customers, dispatching PM Technicians, approving technician time, and ensure efficient operation of his/her respective region. The PM Service Supervisor will also review Cat Inspect reports and SOS results to help our customers make educated decisions regarding the health of their equipment. The PM Supervisor will also work with the region PM Administrator to open and close service calls, maintain the PM cue in AX, order parts for PM service calls, assign CAT Inspect inspection reports, and various other duties not specified related to the PM business.

Requirements

High school diploma or equivalent
Minimum of 1 year previous business experience
Ability to quickly acquire the following required Skills and Competencies
Relationship building skills
Resolution skills
Telephone/verbal/written Above average communication skills
Advanced computing skills including Microsoft Office (Excel)
Well organized with ability to prioritize workload
Self-motivated and results oriented
Thompson Tractor and Caterpillar computer programs
Microsoft Office Suite - basic, intermediate, and advanced
Business communication skills training

Nice To Haves

Thompson Tractor and Caterpillar computer programs
Microsoft Office Suite - basic, intermediate, and advanced
Business communication skills training

Responsibilities

Coach and direct PM technicians
Monitor, improve, and maintain PM technician performance
Ensure Thompson meets Caterpillar goals and objectives for efficiency and CVA accuracy
Ensure proper planning of jobs, quoting, parts availability, and manpower
Effectively handle customer objections and concerns
Maintain proper dialog with customers to ensure proper scheduling
Monitor customer satisfaction and employee morale and take steps to improve both when necessary
Minimize customer downtime with accurate and efficient job planning
Effectively communicate with company personnel
Assign jobs and dispatch PM technicians efficiently
Open and close service calls
Maintain the PM cue in AX
Order parts for PM service calls
Assign CAT Inspect inspection reports