Preventive Maintenance Dispatcher- Air Compressor

Ring Power•Pompano Beach, FL

2d•Onsite

About The Position

The Preventive Maintenance Dispatcher is responsible for managing the scheduling and dispatching of Preventative Maintenance (PM) Technicians to ensure all PM services are completed within the scheduled interval and efficiently. This role involves utilizing various systems to assign work, assisting technicians and customers with scheduling, handling customer service calls, and ensuring accurate documentation. The dispatcher also plays a key role in maintaining the condition of technician equipment and vehicles, leading safety meetings, and supporting the development and hiring of PM technicians.

Requirements

High School diploma or GED
5-6 years of experience
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Nice To Haves

Prior experience in service management.
Successfully completed relevant leadership courses.
Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Responsibilities

Conduct all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations.
Wear and enforce wearing proper personal protective equipment.
Utilize PM Due Report, EMT, DBS and other relevant systems to assign work to the PM Technicians.
Assist the PM Technicians and customers, as necessary, to determine optimal scheduling for the customer and equipment.
Stay up-to-date on work status of PM Technicians and make necessary adjustments to achieve the goal of completing all PM Services within the scheduled interval and in the most efficient time.
Handle call-in service from external and internal customers with professionalism and a sense of urgency.
Follow up with customers as PM Services are completed by providing accurate and timely PM Checklists.
Use various Dealer Business System (DBS) menus to manage Preventative Maintenance operations and work orders.
Support PM Technicians and conduct activities to ensure the successful and accurate management of the end-to-end work order process.
Ensure the appearance, maintenance, and condition of technicians, equipment, tooling, and trucks are kept at the highest level per company guidelines.
Assure vehicle and tooling inspections/maintenance are completed and accurate.
Schedule and conduct Safety Meetings on relevant topics, keeping attendee lists documented and saved.
Actively lead the development of Preventative Maintenance Technicians through frequent coaching and formal performance reviews.
Support the selection and hiring of PM technicians and trainees.
Perform other duties as assigned.