Preventative Maintenance Field Technician

Gregory Poole Equipment Company•Richmond, VA

27d

About The Position

The Preventative Maintenance Field Technician independently performs planned maintenance on material handling equipment in the field to the customer’s satisfaction. The technician identifies potential component failures, completes safety inspections and operator checklists according to policy, and communicates results to customers. The role involves preparing a service truck with necessary parts and equipment; using lifting aids, tools, meters, measuring devices, and computers; inspecting, testing, recalibrating, servicing, and repairing equipment; and documenting work and warranty information. Field activities include driving a service vehicle to customer locations and communicating by telephone to receive instructions and provide service information.

Requirements

High school education or GED.
Two years of mechanical experience, including at least two years of experience with Hyster, Yale, Caterpillar, Mitsubishi, Crown, Clark, or similar equipment.
Ability to repeatedly stoop, kneel, bend, and climb beside, onto, and underneath equipment to diagnose and repair it.
Ability to see effectively to perform repairs, research technical manuals, and prepare written repair work-order reports.
Ability to lift and position parts and manually handle parts weighing up to 95 pounds; use a mechanical hoist for heavier parts.
Ability to write repair activities on customer work orders.
Cognitive reasoning and problem-solving skills to apply knowledge, written information, and verbal instructions to unusual or unfamiliar technical equipment problems.
Exposure to PC-based equipment and parts information.
Ability to work independently with minimal supervision.
Ability to communicate effectively and promote good customer service.
Ability to operate a service vehicle daily and drive for extended periods to customer locations.
Ability to communicate by telephone to receive instructions and provide service information.
Valid state driver’s license; if needed, obtain within 30 days of hire a valid license in the state of GPLS’s operation.
Safe driving record in accordance with the GPLS Motor Vehicle Policy.

Nice To Haves

A valid Commercial Driver’s License (CDL) may be required for some vehicles.

Responsibilities

Load the service truck with parts and equipment needed for planned maintenance on material handling equipment.
Use lift trucks, truck-mounted hoists, and other aids to lift or position parts for service.
Perform required equipment safety checks and operator checklists according to procedures and policy.
Use reference resources and computers to locate parts information and enter data into record systems.
Use hand and power tools to disassemble and reassemble parts or equipment; drain fluids into tubs and clean parts with rags and cleaners.
Climb onto, underneath, and into vehicles to service sheet metal, engines, transmissions, fuel systems, and other parts or equipment.
Use meters, measuring devices, and computers to test and recalibrate equipment.
Train equipment operators when necessary and complete warranty paperwork.
Perform inspections and preventative maintenance, including changing oil and replacing filters, belts, coolants, and hoses; drain, clean, and refill fuel systems when needed.
Communicate maintenance results to customers and document repair activities on customer work orders.
Operate a service vehicle and drive to customer locations, including for extended periods.
Use telephones to receive instructions and provide service information.