Preventative Maintenance Coordinator

Yancey Bros. Co.•Mableton, GA

89d•Onsite

About The Position

As the Preventative Maintenance Service Coordinator, you will have ownership over the entire Field PM process from beginning to end. Your goal is to ensure that your customer’s machines are properly maintained according to their maintenance schedule. You will be responsible for communicating with your customers and the PM Field Technicians regarding scheduling of services, ensuring services are performed correctly and in a timely manner, updating customers with the results of the services, and invoicing once services are complete. You will also have administrative duties in the office to include accounts payable, ensuring accurate technician efficiency reporting, and management of parts ordering/returns.

Requirements

Minimum 2 years’ experience scheduling and controlling calendars for multiple people
Basic use of Excel (creating columns/rows, copy/paste data, basic math computations)
Ability to communicate successfully via phone, email and in person to customers, technicians and management
Strong organizational skills when it comes to scheduling work and dispatching technicians
Good communication abilities will be essential for maintaining relationships with your customers and technicians
Possess a sense of urgency and desire to provide superior customer service
Ability to work both with a team and independently is essential to this position

Nice To Haves

Prior experience as a dispatcher or service coordinator in the heavy equipment or rental industry
Knowledge of machine parts and/or operation

Responsibilities

Work directly with the customer and the technician to schedule required services
Create and open work orders
Communicate with Management, Customer, and Technician on the status of service
Enter status updates into computer systems
Close work orders verifying labor time and part orders
Create quotes
Create purchase order numbers and coding for invoices
General office duties (fax/email/answer phones)
Participate in required safety program, and work in a safe manner
Additional duties as assigned by manager