PRETREATMENT OPERATIONS COORDINATOR

HOH Water Technology•Palatine, IL

1d•$60,000 - $75,000•Hybrid

About The Position

HOH Water Technology, a family-owned water treatment company with 58 years in business, is seeking a full-time Pretreatment Operations Coordinator. This hybrid role, based in Palatine, IL, is crucial for the pretreatment team, which handles technologies like water softeners, reverse osmosis, filtration systems, and deionization. The coordinator acts as the operational link between engineering expertise and the field's needs for timely quotes, project coordination, and accurate documentation. The ideal candidate is detail-oriented, execution-driven, and proactive in managing tasks and communication.

Requirements

Relevant experience with water softeners, reverse osmosis, filtration systems, and deionization (DI).
Strong communication skills; proactive in keeping people informed and surfacing delays before they become surprises.
Execution-oriented; thrives on closing loops, clearing queues, and keeping trackers current.
Ability to reliably distinguish standard scope work from work requiring engineering judgment and escalate the latter promptly.
Process-driven; follows documented workflows consistently, flags broken processes, and treats project management tools as living documents.
Detail-oriented; accurate in ERP entry, quote documentation, and vendor PO tracking.
Comfortable working under deadlines and managing a high volume of concurrent tasks in a fast-paced environment.
Proficiency with project management software (Smartsheet experience a plus) and ERP systems.
Must be located within approximately a one-hour driving distance from the Palatine, IL office.
A distraction-free home workspace if utilizing remote work options.
Must pass a drug screening and relevant background checks.
Must be legally authorized to work in the United States.

Nice To Haves

Smartsheet experience

Responsibilities

Monitor the pretreatment help desk queue, ensuring tickets are triaged, assigned, and resolved within established response times.
Independently resolve standard scope tickets, including parts/labor quotes for replacements, Preventative Maintenance work, and single-component installs.
Escalate tickets involving custom system design, multiple treatment stages, or new equipment configurations to the Application Engineer immediately.
Proactively flag ticket backlog or response time risks to the Pretreatment Manager.
Build accurate parts and labor quotes for standard scope requests using current vendor price lists and the approved product catalog.
Deliver completed quotes within the stated turnaround time with all supporting documentation stored in the shared file location.
Maintain updated vendor price lists for commonly quoted items in partnership with the Application Engineer.
Support the team on larger, complex scopes by assembling parts lists, gathering vendor pricing, and handling documentation logistics.
Own back-end coordination of all active pretreatment projects, tracking milestones, procurement status, and delivery logistics.
Maintain all active projects in Smartsheet with current status, open actions, and accurate ship dates, providing stakeholder updates at least weekly.
Serve as the primary vendor contact for delivery timelines, PO status, and logistics coordination.
Coordinate with field technicians and account managers to ensure pre-job planning is complete and all parties are aligned before mobilization.
Track and resolve procurement issues, such as mismatched parts, delayed deliveries, incorrect pricing, and managing part returns and exchanges with vendors.
Enter all accepted job orders into the ERP system accurately, including correct part numbers, product codes, costs, and pricing.
Follow up on purchase orders promptly upon job acceptance and track through delivery confirmation.
Prepare monthly pretreatment orders for invoicing review, ensuring accuracy before submission.
Escalate misquoted parts or labor discrepancies to the Pretreatment Manager with documentation before invoicing proceeds.
Serve as the operational liaison between the pretreatment team, account managers, field service, sales, and operations.
Participate in relevant cross-functional meetings and surface coordination issues that affect project timelines or service quality.

Benefits

Competitive compensation: Annual salary range $60,000–$75,000 based on experience.
Medical and dental insurance with generous employer contributions.
HSA contributions ($1,200 family / $800 individual annually).
401K with company matching.
15 PTO days.
16 paid holidays including extended holiday pay at year-end.
Profit sharing bonus (2026 budget projection: 3–4 weeks of additional pay).
Hands-on training.
Employee development.
Continuing education reimbursement.