Press Release Operations Specialist
About The Position
Muck Rack is seeking a detail-oriented and customer-focused Press Release Operations Specialist. This role is critical in assisting customers with press release distribution and newsroom content management on Muck Rack's platform. The specialist will work directly with customers to resolve issues, ensure timely and accurate distribution, and provide operational support during important communications. This is an opportunity for someone early in their career who excels in fast-paced environments, enjoys problem-solving, and is dedicated to providing exceptional customer experiences.
Requirements
- Strong written and verbal communication skills
- Exceptional attention to detail and organizational abilities
- Ability to manage multiple priorities and deadlines simultaneously
- Comfortable working in a fast-paced, customer-facing environment
- Quick learner who enjoys mastering new tools, platforms, and workflows
- Calm, professional, and solutions-oriented under pressure
- Experience supporting SaaS products, CRM systems, or ticketing platforms is preferred
- Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery
Nice To Haves
- Experience in customer support, operations, or customer-facing roles is preferred
- Familiarity with PR, media relations, press release distribution, or newsroom workflows is a plus
- AP Style familiarity is a plus
Responsibilities
- Support customers through the press release distribution process from submission to delivery
- Troubleshoot formatting, scheduling, publishing, and distribution issues
- Assist customers with newsroom management and publishing functionality
- Monitor release status and provide updates or confirmations as needed
- Escalate technical issues to Product and Engineering teams when appropriate
- Communicate clearly and professionally during urgent or time-sensitive situations
- Maintain and improve internal documentation, workflows, and operational processes
- Partner closely with Customer Support, Customer Success, Product, and Engineering teams to resolve customer issues
Benefits
- Home office stipend
- Phone and internet reimbursement
- Coworking membership
- Virtual and in-person team bonding (lunches, events, competitions)
- Competitive geo-neutral pay in the U.S.
- Annual reviews to ensure equity and market alignment
- Standardized bonus or commission structure
- 401(k) with employer contributions
- Equity opportunities
- Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
- 100% premium coverage for individuals on high-deductible plans
- 24/7 Virtual Care and Employee Assistance Program
- Employer-funded HSA contributions and other pre-tax benefits
- Quarterly wellness stipend
- Free Headspace subscription
- 4+ weeks of PTO
- Paid sick days
- Paid mental health days
- 13 paid holidays with the option to swap for personal days
- Up to 16 weeks of fully paid parental leave
- Transparent pathways for internal mobility and promotion
- Bi-annual performance reviews, team workshops, and leadership training
- Unlimited access to Coursera and O’Reilly
- 2 additional PTO days annually for learning and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
