President, Sales Operations & Commercial Development (NYC Hybrid)

HarperCollins Publishers • New York, NY

1d • $210,000 - $250,000 • Hybrid

About The Position

As a key member of the Sales leadership team, the Vice President, Sales Operations & Commercial Development will help shape how HarperCollins Sales operates and grows. Reporting to the President of Sales, this leader will drive operational excellence, sales effectiveness, and commercial development by building scalable processes, enhancing technology and business capabilities, and fostering strong cross-functional partnerships. The role will also identify new opportunities to leverage HarperCollins' infrastructure, expertise, and relationships to create value for customers and support long-term growth.

Requirements

• 10+ years of progressive leadership experience in Sales Operations, Commercial Operations, Business Operations, or a related field.
• Proven success improving sales effectiveness, operational performance, and organizational productivity.
• Experience leading large-scale cross-functional initiatives, business transformation efforts, and change management programs.
• Strong understanding of sales systems, CRM platforms, business intelligence, automation, and emerging technologies.
• Demonstrated ability to build and lead high-performing teams through growth and change.
• Strong commercial acumen with a track record of identifying and developing new business opportunities.
• Experience influencing senior stakeholders and driving outcomes across functions without direct authority.
• Exceptional communication, strategic planning, project management, and problem-solving skills.
• Deep understanding of the relationship between sales, operations, customer experience, and profitability.

Nice To Haves

• Experience in publishing, media, consumer products, or another complex multi-channel business preferred.

Responsibilities

• Lead Sales Operations and Administration, ensuring the sales organization has the processes, tools, and support needed to maximize customer engagement and revenue growth.
• Drive operational excellence by simplifying workflows, standardizing processes, and eliminating organizational friction.
• Establish performance metrics and governance to improve productivity, service levels, and execution across sales channels.
• Lead change management efforts associated with new processes, technologies, organizational structures, and ways of working.
• Serve as the senior Sales business owner for sales systems, technology, automation, and data capabilities.
• Partner with IT and business leaders to define and execute a roadmap that improves sales productivity, decision-making, and operational efficiency.
• Identify opportunities to leverage automation, AI, and emerging technologies to reduce manual work and enhance performance.
• Champion data integrity, adoption of business tools, and effective use of insights across the Sales organization.
• Identify and develop new commercial opportunities that leverage HarperCollins' sales, distribution, and operational capabilities.
• Lead complex cross-functional initiatives from concept through implementation, establishing scalable operating models and measurable business outcomes.
• Partner with Finance, Supply Chain, Customer Service, IT, Publishing, and Marketing to resolve operational challenges and improve customer experience.
• Represent Sales on company-wide strategic initiatives involving systems, processes, data, and operational transformation.
• Build and lead a high-performing Sales Operations organization with strong capabilities in process improvement, project execution, and business support.
• Foster a culture of accountability, service, collaboration, innovation, and continuous improvement.
• Serve as a trusted advisor to the President of Sales and senior leadership, providing strategic guidance on operational priorities, organizational effectiveness, and growth opportunities.

Benefits

• Comprehensive and highly competitive benefits package
• Variety of physical health benefits
• Retirement and savings benefits
• Caregiving benefits
• Emotional wellbeing benefits
• Transportation benefits
• Other benefits
• Elective benefits employees may select to best fit the needs and personal situations of our diverse workforce.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed