President/CEO

National Insurance Crime Bureau•Chicago, IL

9h•$525,000 - $575,000•Hybrid

About The Position

The National Insurance Crime Bureau (NICB) is seeking a President & Chief Executive Officer to provide leadership and direction to all strategic and operational activities of the organization. With a 110-year heritage, NICB is a premier not-for-profit organization dedicated to fighting insurance fraud and crime. The CEO will maintain and enhance NICB's value to its members, law enforcement, and the public, oversee existing products and services, and drive efficiency and effectiveness. They will also create new products and services in response to emerging industry risks. Key responsibilities include leading strategic and operational planning in collaboration with the Board of Governors and member companies, cultivating strong relationships with stakeholders, and determining responses to changing consumer behaviors and evolving technologies like AI. The CEO will identify capability gaps, lead innovation, attract and retain top talent, and oversee financial reporting. They will also lead the Senior Leadership Team in strategic prioritization and change leadership, actively participate in industry efforts to combat insurance fraud, and lead partnerships with external stakeholders. Travel is required.

Requirements

Demonstrate agile, transformative leadership, strategic vision married with curiosity, courage, sound operational capability, business acumen, analytical skills, good judgment, executive communication and presentation skills, and the ability and desire to engage a variety of internal and external stakeholders with a particular focus on the needs of customers (members).
Managed and transformed a comparably sized, nationwide organization; they will have created and supported superior, dynamic, responsive, and measurable performance throughout an organization or department.
Experience as a proactive thought leader and innovator who has achieved measurable organizational improvement.
Significant leadership experience in designing and implementing organizational strategy in collaboration with a Board and other internal and external stakeholders.
Significant experience in large organizational operations leading both a considerable workforce as well as sizeable data-related enterprises.
P&C insurance industry experience (strongly preferred), ideally in general management, claims, or operational leadership roles with significant exposure to the effective utilization of data, analytics, technology, innovation customer experience and continuous improvement.
Candidates from adjacent insurance and financial services sectors may also be considered, especially those facing similar fraud risk (e.g., banking, consumer finance, healthcare).
Law enforcement experience or credibility very helpful.
Demonstrated track record of innovation and transforming organization with data, analytics, and technology.
Experience briefing, partnering and cultivating relationships with a Board.
Experience engaging, managing, and leveraging internal and external strategic stakeholders, e.g., Leaders of leaders, Board and association members, industry organizations, law enforcement, governmental entities, third-party vendors, partner high-performance teams;
Experience in organizational risk management.
CEO and departmental succession planning experience required.
Exceptional presentation and public speaking skills.
A demonstrable understanding of the complex civil and criminal legal environments the NICB and member companies operate within, and an appreciation for the controls necessary to mitigate risk.
Experience negotiating agreements with key strategic partners.
Collaborative and consensus-oriented with the ability to act.
The ability and interest to commit at least five to seven years to the role of CEO.
Bachelor’s degree required.

Nice To Haves

Experience influencing public policy preferred.
Master’s degree or equivalent as well as relevant designations, certification, and/or affiliations preferred.

Responsibilities

Maintain and enhance the continuity of NICB’s long history of providing value to its insurance company members, law enforcement, and the public.
Oversee and manage the delivery of NICB’s existing products, services, and initiatives, and its senior leadership and staff, driving measurable increases in both efficiency and effectiveness.
Recognizing the ever-changing nature of the industry, create new products and services as industry risks emerge.
Lead comprehensive strategic and operational planning, in close collaboration with the Board of Governors and member companies, and with the input of senior leadership and the field, law enforcement, and other interested stakeholders.
Cultivate and maintain strong, strategic, forward-looking relationships with member companies, law enforcement, other stakeholders, and partners at the executive level; and set direction for organizational relationships at lower levels.
Set strategies to proactively seek new potential member and stakeholder relationships in response to industry and technology transformation.
Determine and proactively respond to changing consumer behaviors coupled with fast evolving AI, STP and digital capabilities that will impact the way NICB supports member companies’ interests related to insurance crime and fraud, to include effects on claim handling, fraud identification and SIU, the utilization of technology and investigative resources, partnerships with law enforcement, third parties, etc.
Identify gaps in capabilities to better combat current and emerging insurance crime tactics and capabilities; lead the cultivation of new strategic directions and innovations to more effectively and efficiently address member companies’ interests in combating insurance crime.
Attract, develop, and retain top talent to support the NICB’s strategic and operational goals.
Oversee the timely and accurate reporting and analysis of budgets, financial reports and financial trends to assist the Board and Department Heads in performing their responsibilities.
Lead NICB Senior Leadership Team in on-going strategic prioritization discipline and bold change leadership that anticipates and meets/exceeds industry demands.
Actively participate in industry efforts to combat insurance fraud; lead the NICB’s partnerships with key external stakeholders, including serving on boards or executive committees to maintain and enhance NICB’s profile and best serve the fraud-fighting community.