Preservice Project Engineer

RevSpring • Nashville, TN

5d

About The Position

Responsibilities include leading technology-based projects by working directly with clients and internal facing teams including development teams, product leaders, implementation team members, support team members, sales and QA. Gaining an expert knowledge of the products being implemented is required to be successful and the ability to apply product knowledge to solutions for client specific needs, issues and to meet their business requirements. Ability to work with clients directly to obtain proper business requirements and provide thorough documentation to be used both internally and externally throughout the project and in servicing after implementation is required. Ability to demonstrate the products you are implementing, configure client specific requests, work closely with other teams to ensure tasks are being completed and provide solutions to client issues are critical to the role. The role will collaborate with client SME’s/stakeholders, implementation consultants, developers, tech and product leads, technology program managers, and other project resources to define and deliver the client’s RevSpring solution. The role is expected to actively drive best practices, adhere to prescribed implementation methodologies, and provide inputs into enhancing implementation processes and collateral.

Requirements

• ARM and RCM industry knowledge, HFMA/ARM training
• Attention to detail
• Ability to work independently and in a team environment
• Excellent interpersonal skills working directly with clients as well as internal associates
• Excellent verbal and written communication skills
• Ability to organize and multi-task job responsibilities and prioritize effectively
• Proven commitment to providing excellent customer service within all dimensions of the job duties on a consistent basis
• Ability to learn quickly and retain knowledge to apply to new situations
• Ability to understand data and how to advise customers of issues with data
• Demonstrated ability to manage customer facing implementations, develop and manage project plans; meet hard timelines; communicate and escalate effectively with cross departmental teams
• Ability to consult customers on proper solutions by applying product knowledge and problem-solving skills
• Ability to manage multiple projects simultaneously and balance priorities appropriately
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from a variety of both internal and external sources.

Responsibilities

• Coordinate internal and external resources for a timely execution of projects
• Ensure all projects are delivered on-time, within scope and within budget
• Evaluate and ensure resource availability and allocation
• Develop detailed project plans to track progress; define project tasks and resource requirements
• Manage changes in project scope, schedule and cost
• Report or escalate early and often to management as needed
• Manage the relationships of clients and company stakeholders
• Evaluate project risk and manage projects to minimize potential risks
• Track project deliverables using company approved tools
• Present project updates and reports; identify problems and offer solutions
• Lead/perform requirements definition, solution design, configuration and testing activities
• Work effectively with other tech leads to ensure successful completion of the project
• Responsible for client facing communication, education/training, solution consultation, and problem solving
• Ability to lead effective meetings with proper preparation, meeting notes, project plans, issues lists, and organization of the outstanding and completed tasks
• Collaborates with other internal associates including Technical leads, Solution Architects, Product Management, Support, Sales, and Implementation Consultants on how to solve client business needs utilizing product base features
• Is a product expert on RevSpring products and continues to enhance their product knowledge with new features, products, and functionality by certifying in the relevant products, reading release notes, involvement in internal training, and through experience working with the products
• Maintains a product focused discipline limiting any custom configurations and taking a consultative approach with customers to ensure they understand product functionality, benefits of the product features, and how the product resolves their pain points.
• Ability to configure new client set ups for Preservice Patient Intake including changes from a customer
• Ability to demo the Preservice functionality to a customer and internal associates
• Responsible for proper documentation and follow up of all client issues, solutions, decisions, changes etc. throughout the project
• Completion of client workbooks and other required documentation when necessary and ensures continual updates when changes/decisions are made
• Utilizes knowledge gained to offer direction/guidance to the team
• Advises colleagues on product functionality, customer workflows, and best practices for troubleshooting
• Introduces and utilizes best practices
• Completes assigned certification training courses and maintains recertifications as required
• Embrace the company values and work as a team player by sharing knowledge and from learning from co-workers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level