Preplacement Specialist I (Contract Talent)

Robert Half•San Ramon, CA

2d•Onsite

About The Position

Robert Half, recognized by FORTUNE and a Fortune 100 Best Companies to Work For, is seeking a Preplacement Specialist to join the Enterprise Preplacement department. This role is crucial for ensuring clients' compliance requirements are met in a timely manner to facilitate successful starts for candidates.

Requirements

AA or equivalent job experience.
1+ years’ experience in background verifications, customer service, or a similar high-volume customer service position.
Detailed and customer service oriented, providing not only point solutions but also education of customers.
Works well in a team environment.
Proficient in MS Office suite (Outlook, Excel, and Word).
Excellent written and verbal communication skills.
Ability to work in an environment that is ever changing.
Strong understanding of customer service and/or technical support service.
Ability to interact and communicate with customers of varying levels of expertise.
Strong interpersonal skills, working well with key stakeholders.
Team organization skills.

Responsibilities

Facilitate completion of all client required compliance requirements in a timely manner (criminal background check, drug test, education and employment verification, health screens, client required onboarding paperwork, etc.).
Monitor background checks daily, providing status updates to fulfillment offices and/or candidates to create urgency or increase engagement and reduce fall offs.
Communicate directly with the client to influence pending starts, eliminate obstacles, and adjudicate results, directly impacting turnaround time to completion.
Identify trends that may result in delays and implement workarounds.
Gather supporting documentation to manage discrepancies and help expedite clearance.
Audit all completed requirements and determine eligibility for placement.
Electronically file requirements for audit reproduction.
Monitor overall turnaround times within assigned client portfolios to identify opportunities for process improvement and timelier results.
Perform additional program support activities as assigned by management, which may include focus groups, collaboration meetings, and special projects.
Maintain/update program tracking logs.