Prepared Foods Manager | Availability Required 4 am to 11 pm

Good Food Holdings Companies • Portland, OR

2d • $25 - $35 • Onsite

About The Position

Leads the Prepared Foods department and its staff, encompassing financial stewardship, customer service, department conditions, merchandising, food safety, work safety, communication, hiring, training, and performance management. The role ensures the department delivers an exceptional customer shopping experience with the highest level of service and product knowledge. This is a management/leadership position responsible for providing leadership in line with company values and promoting a positive and progressive work environment that aligns with the company's mission, vision, values, and policies.

Requirements

• Previous customer service, food service (such as restaurants or catering), retail, or grocery experience required.
• 3+ years of food service management/supervision required, preferably in a high-volume environment.
• Previous supervisory experience required.
• Previous ordering/inventory management experience required.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Friendly and customer service oriented, with an interest in food and cooking.
• Skills to manage financial results, including labor and profit margin.
• Skills to plan, prioritize, and delegate work.
• Skills to train, coach, and hold staff accountable.
• Basic math and computation skills required.
• Proficiency with Microsoft Word, Outlook, Excel, with skills to learn new computer programs and systems.
• Skills to work independently, effectively manage own time, and multitask in a fast-paced environment.
• Self-motivated, with high attention to detail, quality, and presentation.
• Skills to read, understand, and follow through on verbal and written instructions and recipes.
• Must complete and maintain any required food and work safety trainings/certifications.
• Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.
• Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.
• Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.
• Demonstrates a solutions-oriented approach to problems or concerns.
• Represents company values. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Works cooperatively and positively with fellow team members, customers, and vendors, spiriting a respectful workplace where everyone is welcome.
• Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture. Responds to feedback in order to improve performance.
• Conserves company resources. Works in a manner consistent with company mission, vision, values, and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state, and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
• Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks, and responsibilities.
• Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.
• Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.
• Builds trust and respect through dependability, organization, and follow-through.
• Promotes a collaborative team environment through recognition, leading by example, and working alongside staff. Demonstrates approachability and fosters open communication. Creates an environment where staff are invested and encouraged to contribute ideas. Demonstrates a proactive approach in resolving staff issues and conflicts. Demonstrates ability to adapt approach to different learning styles among staff.

Nice To Haves

• Familiarity with culinary terminology and techniques and industry standard equipment preferred.
• Experience in recipe costing, inventory and ordering systems a plus.

Responsibilities

• Manages and provides oversight to all areas of the department.
• Directly manages all department staff, including review writing, scheduling, and providing ongoing coaching, development, and feedback.
• Assesses, prioritizes, and delegates tasks and production.
• Ensures consistency of department conditions.
• Ensures all areas of the department are stocked, rotated, faced, and adhere to merchandising standards and category schematics.
• Responsible for in-stock conditions in the department.
• Maintains appropriate inventory levels to achieve sales and margin goals.
• Orders Prepared Foods products according to anticipated sales and seasonal needs.
• Trains staff to write orders and production schedules consistent with department goals and standards to ensure the highest level of product availability.
• Builds displays and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items.
• Plans for weekly ads, events, and holidays using tools and reports.
• Works with store management to understand and respond to current store trends.
• Maintains professional vendor relationships.
• Coordinates with the Operations department to plan and conduct in-store tastings.
• Ensures customer special orders are accurately placed and delivered.
• Receives and unloads merchandise; checks quality, count, and condition.
• Communicates any issues to management and the merchandising team.
• Stocks and rotates products with attention to product quality and expiration dates.
• Maintains the organization, rotation, and cleanliness of backstock areas.
• Assists customers with product selection.
• Shares product knowledge with customers.
• Makes recommendations and suggestions based on customer needs.
• Assists with food preparation and production.
• Wraps, weighs, and prices products according to department policy.
• Processes customers’ made-to-order items accurately and expeditiously.
• Plans, leads, and analyzes the monthly perishable inventory.
• Demonstrates ability to multitask and manage own time.
• Adjusts priorities, productivity, efficiency, and speed based on needs and conditions of the department and store.
• Responds to and follows through on emails and other communications in a timely manner.
• Demonstrates an understanding of basic Human Resources concepts; works with resources at store level to increase knowledge.
• Establishes and maintains effective verbal and written communication systems.
• Performs other tasks and duties as assigned.

Benefits

• Employee Assistance Program (EAP)
• 30% staff shopping discount
• Medical, dental, vision, pre-tax spending accounts, life, accidental death & dismemberment (AD&D), and disability benefits (for full-time, regular-status staff working 24+ hours/week after 60 days)
• 401(k) program (for full-time, part-time, and temporary staff 21+ years of age after 60 days)
• PTO accrual from first day of employment
• Paid holidays (depending on schedule and tenure)
• Supplemental leave pay (such as parental or bereavement)
• Store incentive program based on financial & operational goals
• Paid time for volunteering at a 501(c)3 non-profit
• Discounts on some forms of public transportation
• Adoption assistance
• Up to $40 reimbursement for dinner out or New Seasons Market groceries for their birthday

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed