Prepared Foods Lead

Good Food Holdings Companies•Seattle, WA

16h•$28 - $30•Onsite

About The Position

The Prepared Foods Lead assists the Prepared Foods Manager and Assistant Manager with managing products and department operations, including food safety, quality control, workplace safety, merchandising, sales, gross margins, labor and expense control, customer service, and profitability. The role also educates team members and customers about product selections, recipe ideas, and meal solutions. The Lead supports ordering, inventory, vendor relations, category management, cost control, product displays, preparation standards, rotation, pricing and informational signage, and shrink management. They help coordinate daily work and projects, maintain clean and safe department spaces and equipment, follow food safety and sanitation requirements, and contribute to team training and development. The position leads by example, delegates and follows up with team members, builds team morale, and helps prepare team members for advancement. It also provides attentive, individualized customer service, develops product knowledge, and trains department employees on customer service expectations. The role requires a flexible schedule based on business needs and compliance with company policies, applicable laws, and union contract provisions.

Requirements

Ability to prioritize multiple tasks, produce quality work to deadlines, and work with a sense of urgency.
Excellent time-management and organizational skills.
High self-motivation, initiative, and problem-solving ability.
Proven ability to positively affect sales and manage expenses.
Strong knowledge of gross profit, inventory control, and labor percentages, with proven experience working with each.
Comprehensive product knowledge and the ability to use it to serve customers; strong knowledge of food, ingredients, applications, pronunciation, and culinary skills.
Genuine passion and interest in food and related products, and interest in continued learning.
Capable leadership skills and proven success as a team member, including the ability to delegate and follow through.
Exceptional customer service skills.
Strong interpersonal and oral communication skills and effective written communication skills.
Professionalism and confidentiality in performing job responsibilities.
Dependability and ability to meet attendance requirements.
Ability to lift and carry at least 50 pounds.
Serve Safe Certified.
Ability to meet the physical demands of the role, including standing or walking up to 95% of the time; frequent carrying, lifting, and pushing or pulling of at least 50 pounds; and reaching, handling, bending or twisting, talking, hearing, and vision demands.

Responsibilities

Assist department management with product management, food safety, quality control, workplace safety, merchandising, sales generation, gross margins, labor and expense control, customer service, and profitability.
Develop and maintain engaging product displays and assist with product ordering, product selection, category management, and inventory control.
Partner with the Prepared Foods Assistant Manager to determine order quantities, verify costs, manage vendor relations, and address billing discrepancies, product quality, and vendor price changes.
Ensure food preparation follows established guidelines and recipes, with consistent product quality and portion control.
Maintain product stocking, rotation, pricing and informational signage; remove and record outdated products and manage shrink.
Participate in product promotions, community events, and preparation for Culinary Artist presentations as needed.
Help determine daily projects and ensure department tasks are completed correctly and on time.
Follow food safety, sanitation, HACCP, Department of Health, loss prevention, and workplace safety requirements; train employees by sharing relevant knowledge.
Maintain sales floor, back room, cooler, freezer, and equipment in a clean, safe, organized, and serviceable condition.
Participate in department and store staff meetings; communicate personnel concerns to department management.
Build team morale, set clear expectations, provide timely feedback, delegate work, and follow up with team members.
Educate and develop team members, share information about their roles, and help prepare them for advancement.
Greet customers, identify and anticipate their needs, provide product information and recommendations, support sales, and follow through on requests and concerns.
Train department team members on customer service standards and ensure those standards are consistently met.
Maintain a clean, organized, customer-friendly department and provide professional service in person and by telephone.
Follow company policies, applicable laws, union contract provisions, professional image standards, attendance requirements, and confidentiality expectations.
Work a flexible schedule as business needs require and identify and communicate opportunities to improve processes.
Perform other responsibilities as assigned by the Prepared Foods Manager or Assistant Manager.