Prepared Foods Assistant Manager FoH

Community Food Coop•Bellingham, WA

3d•Onsite

About The Position

We’re a community-owned natural foods grocery store passionate about high-quality food, sustainability, and the cooperative business model. Our mission is rooted in serving our community while creating a workplace that is inclusive, engaging, and supportive. We strive to set a high standard for employment practices by fostering a culture of respect, integrity, and growth. We’re looking for positive, motivated people who take pride in delivering excellent customer service, value the quality of their work, show up reliably for their team, and enjoy working together to make a meaningful impact every day. The FOH Assistant Manager oversees front-of-house operations and provides direct supervision to Shift Leaders and FOH staff. This role ensures strong daily execution by setting expectations, and maintaining high standards for customer service, food quality, and team performance. The Assistant Manager is responsible for training and developing staff and shift leaders, monitoring shift effectiveness, and ensuring consistent communication, staffing, and operational alignment across all shifts.

Requirements

Strong ability to organize, delegate, and prioritize in a fast-paced environment
Effective communication and team leadership skills
Ability to stay calm under pressure and problem-solve in real time
Working knowledge of food safety and sanitation practices
Commitment to teamwork, accountability, and customer service excellence
Ability to confidently direct others’ work, provide constructive feedback, and uphold standards in a collaborative and professional manner
Previous experience in a food service or prepared foods environment preferred, including experience supporting or guiding team workflow
Demonstrated reliability and consistency in attendance, with the ability to meet scheduling requirements
Ability to move throughout the department regularly to monitor work, support staff, and respond to operational needs
Ability to stand and walk for extended periods (up to 8 hours per shift)
Frequent use of hands for food preparation, packaging, and operating equipment
Ability to lift and carry up to 50 pounds occasionally, and up to 25 pounds regularly
Frequent bending, twisting, reaching, and kneeling
Ability to work in varying temperatures, including refrigerated and hot kitchen environments
Ability to safely use knives, kitchen tools, and food service equipment
Ability to communicate clearly and effectively with team members and customers
Ability to perform repetitive tasks while maintaining attention to detail and quality standards

Nice To Haves

Previous experience in a food service or prepared foods environment preferred, including experience supporting or guiding team workflow

Responsibilities

Supervise daily FOH activities, including stocking, merchandising, and display presentation
Ensure Shift Leaders are effectively prioritizing work, delegating tasks, and maintaining operational standards during their shifts
Ensure the hot bar, service case and other prepared food offerings are stocked, fresh, and visually appealing
Monitor customer-facing areas for cleanliness, organization, and accessibility
Oversees ordering for front of house products and ingredients.
Monitors FIFO and shrink fir FOH.
Create, implement, and maintain daily task lists for FOH staff to support efficient operations.
Develop and lead training programs for new and existing FOH staff, focusing on customer service and operational procedures
Supervise FOH staff, providing training, scheduling, and performance feedback.
Ensure all FOH employees maintain valid food worker cards and comply with food safety standards
Provide guidance, support, and performance feedback to Shift Leaders to ensure effective shift execution and leadership consistency
Ensure staff provide friendly, knowledgeable, and efficient service to customers
Address and resolve customer inquiries, concerns, and complaints promptly
Collaborate with BOH to communicate customer feedback and address product-related questions
Provides leadership and oversight of food safety programs to ensure consistent adherence to established standards and protocols
Ensures compliance with health, safety, and food handling requirements across all customer-facing areas
Conducts regular inspections of FOH areas to verify cleanliness and adherence to departmental standards
Work closely with the BOH Assistant Manager to ensure seamless operations between FOH and BOH
Serve as the primary point of support and escalation for Shift Leaders during FOH operations
Communicate operational updates and staffing needs to the Prepared Foods Manager
Provide feedback on FOH product performance to support inventory and production planning