As a Prepared Foods and Café Department Lead, you will drive sales in your area and supervise your team of hourly associates who create and serve meals to our members. You will model expertise in Prepared Foods and Café and work collaboratively with other team leaders to ensure the total club meets the member’s expectations. You will be responsible for supervising the team within all prepared foods departments (e.g., café, rotisserie, and prepared foods) by facilitating rotations through different fresh areas and managing member needs to deliver on the business plan and contribute to the overall success of your club. This role involves maintaining an in-depth knowledge of business operations, ensuring the prepared foods area meets company and regulatory standards for quality, inventory, production, sanitation, equipment usage, safety, and compliance. You will manage seasonality in terms of production, understand new products, recipes, processes, and production specifications, and prioritize time between areas. Collaboration with associates and third parties is key to ensuring the team has the resources to do their job effectively, sharing knowledge and training the team. You will leverage digital tools to plan for and drive sales, improve the shopping experience, and elevate associate engagement. This includes utilizing hand-held technology to make immediate business decisions related to production, training, and product quality, and adopting new tools while encouraging others to use them. You will drive business results, ensuring commitment to operational excellence, planning for profitability, maintaining a neat, clean, and safe work area, ensuring appropriate staffing levels, and accurate audit and compliance standards. Producing and displaying merchandise according to the merchandise layout plan and engaging with other departments and third-party business partners (e.g., maintenance personnel, suppliers, equipment vendors) are also crucial for operational continuity. You will teach and train the team by identifying training needs, providing and developing necessary skills to deliver high-quality products, encouraging career growth, and sourcing new talent internally and externally. Developing, communicating, and implementing processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities are essential. You will also demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity. Leading and participating in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling and helping others with how to adapt to change or new challenges are part of this role. You will embrace differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, creating opportunities for all associates to thrive and perform, and helping to attract the best talent. Strengthening the team by helping, developing, and mentoring others, recognizing others' contributions and accomplishments, and acting in a selfless manner, being humble, self-aware, honest, fair, and transparent are key aspects of this position. You will deliver results while putting the customer first, make decisions based on reliable information, balance short- and long-term priorities, and consider how your work impacts the team's ability to deliver on our purpose for all stakeholders. You will display curiosity and a desire to learn, take calculated risks, and demonstrate courage and resilience, driving continuous improvements, being open to and using new technologies and skills, and supporting others through change.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees