Premiums Receivable Specialist (Long-Term Temporary)

SECURA Insurance•Neenah, WI

7d•Hybrid

About The Position

This position is responsible for reconciling daily billing transactions, following up on billing issues, handling collections, and resolving complaints. Additionally, it involves answering questions related to agency and direct-billed items and delivering exceptional customer service to our agents and insureds. This role is a long-term temporary position with an approximate duration of 12-14 months. This is a hybrid role, with the associate required to be in the office 2-3 days per week.

Requirements

Ability to work in a fast-paced environment
Excellent computer skills
Organized, decisive and detailed focused
Analytical, including problem solving
Maintaining constructive relationships with peers and managers inspires teamwork
Interpersonal skills include written and verbal communication, listening and excellent customer service
Responsible, trustworthy and professional when dealing with internal and external customers
High school diploma or general education degree (GED) required

Nice To Haves

Associate's degree or equivalent from two-year college or technical school desired
Introductory insurance coursework desired
Two years related; successful customer service experience desired
Certificate in General Insurance desired
Understanding of insurance policy language and endorsements desired
Basic understanding of the independent agency distribution system
Basic knowledge of SECURA’s new and renewal business processing

Responsibilities

Timely processing of daily, weekly, and monthly reconciliation reports
Logged into an ACD call group answering and responding to a variety of inquiries relating to billing questions and disputes
Partner with IT to identify and correct billing system transactional errors on a timely basis
Achieve a high degree of customer satisfaction for internal and external billing inquiries
Provide understanding, interpretation, and communication on the financial impact of processing and billing transactions to internal associates
Continuously improve on collecting past due premiums
Analyze daily transactional errors and their effect on billing to recommend solutions
Work closely with underwriters, customer service representatives, and market managers to resolve billing discrepancies
Monitor and update billing information relating to SECURA’s agency and direct billed billing systems
Other duties as assigned