Premium Travel Lifestyle Manager - Arabic Speaking

Ten Group•Toronto, ON

9d•Hybrid

About The Position

As a Premium Travel Lifestyle Manager, you will be the trusted travel partner for a select group of premium clients, delivering highly personalized, discreet, and seamless luxury travel experiences. Acting as the single point of contact, you will build deep relationships, anticipate needs, and curate bespoke travel solutions across global destinations. This role is ideal for an experienced luxury travel professional who thrives on excellence, cultural nuance, and delivering exceptional service to affluent clientele. Ten Lifestyle Group is a global luxury concierge service that supports High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel. The company aims to become the world’s most trusted service company by delivering service through a combination of its unique, technology-enabled platform and the expertise of its highly qualified lifestyle managers. Ten is growing rapidly and has ambitious plans to continue innovating and improving the lives of its members. As a certified B Corp, Ten Lifestyle Group is part of a global community of companies committed to making a positive impact on society and the environment.

Requirements

Minimum 3+ years’ experience in luxury leisure travel, concierge, or tour operating
Proven experience creating tailor‑made itineraries for high‑net‑worth clients
Strong background in flight‑inclusive travel and GDS systems (Amadeus preferred)
Experience negotiating with premium suppliers and managing complex bookings
Fluent in Arabic and English (professional working proficiency required)
Excellent knowledge of global luxury destinations and suppliers
Strong understanding of affluent customer expectations and luxury service delivery
Commercial awareness with a natural sales and upselling ability
Highly organized, detail‑driven, and adaptable in a fast‑paced environment
Located in Canada
If living within a commutable distance of the office, enter into a hybrid working arrangement (at least 2x a week in the office)
A secure home office at your confirmed address, free from background noise or other distractions
Meet minimum internet speeds if you want to work remotely / in our hybrid model

Nice To Haves

Amadeus, IATA, CTA/CTC, Virtuoso, or other recognized travel industry qualifications

Responsibilities

Serve as the dedicated travel partner for a portfolio of high‑net‑worth clients, delivering highly personalized, discreet service. Act as the single point of contact, building trusted, long‑term client relationships.
Design and manage bespoke luxury travel itineraries across global destinations. Handle complex requests, changes, and issues with efficiency and discretion. Maintain accurate, real‑time system updates and booking documentation.
Deliver professional service in Arabic and English, with strong cultural awareness. Apply a strong understanding of Middle Eastern cultural norms, privacy expectations, and travel preferences.
Advise on premium destinations, luxury hotels, private experiences, and halal‑friendly travel options. Proactively identify opportunities to upsell and cross‑sell additional services.
Negotiate and manage bookings with airlines, hotels, DMCs, and luxury travel partners. Secure VIP benefits and exclusive access through strong supplier relationships.
Collaborate with internal teams to deliver seamless end‑to‑end member experiences. Ensure all travel arrangements meet regulatory, compliance, and quality standards. Promote Ten’s wider lifestyle services by identifying opportunities for cross‑service referrals.

Benefits

A competitive salary depending on experience, including a performance-based Bonus.
Access to a world of professional lifestyle and travel networks - tap into a pool of knowledge
Hybrid/Remote working. You can combine working from home and working from the office. If you don’t live near our Toronto office then we are open to fully remote working options too.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
Be part of our global, dynamic, and inclusive Team, with diversity at its core.
Genuine career opportunities within a dynamic and international company.