Lifestyle Management - Lifestyle & Travel Concierge

Ten Group • New York, NY

17h • Onsite

About The Position

Welcome to Ten Lifestyle Group! We are partnering with one of the world’s most valuable hospitality brands to launch an exciting new direct-to-consumer travel and lifestyle service for dynamic, experience-led individuals and their loved ones. We’re looking for someone who is quick, creative and digitally confident, with a natural feel for what our members want to do, see and experience – and the ability to find the right recommendations quickly and communicate them in a way that feels personal, relevant and effortless. This role is based onsite in our New York office, so a strong understanding of the city and its dining, entertainment, culture and lifestyle scene is essential. Our members’ interests won’t stop at the city limits, though – you’ll also need to know, or be curious about, the destinations and experiences they’ll want to enjoy, from weekend escapes to travel further afield.

Requirements

• A minimum of 2 years’ experience organising things for busy people, hospitality, travel, lifestyle, concierge or another fast-paced service environment.
• Knowledge of New York – where to eat, what’s opening, what’s worth doing and where you would send someone looking for something special.
• Excellent written English and ability to communicate with personality, confidence and attention to detail.
• Understanding of great customer service and instinctively thinking about what would make an experience better for the person you are helping.
• Fast and resourceful – comfortable researching, comparing options and navigating multiple systems to find the right answer quickly.
• Creative and curious, with an interest in travel, dining, entertainment, culture and what’s happening in the city.
• Comfortable juggling several requests at once and know how to prioritise when things get busy.
• Takes ownership. If the obvious answer isn’t available, keeps looking for another solution.
• Confident using digital tools and web-based systems, including Microsoft Office.

Nice To Haves

• Travel booking or GDS experience such as Amadeus or Sabre is an advantage, but not essential.

Responsibilities

• Get to know what our members like and provide recommendations that feel genuinely tailored to them.
• Use your knowledge of the city to recommend great restaurants, experiences, events and places worth knowing about.
• Help with everything from dining and entertainment to travel, gifts, celebrations and those harder-to-solve lifestyle requests.
• Support members with travel requests, researching and arranging flights, hotels and experiences to create trips that fit what they are looking for.
• Go beyond the obvious answer. Find interesting options and solutions that make members feel we really understood their request.
• Work across multiple requests and digital tools, researching efficiently and getting the right options back to members without compromising on quality.
• Write clear, engaging and polished responses that are warm, natural and easy to understand.
• Manage requests from start to finish, keeping members updated and making sure nothing gets lost along the way.
• Work with our global network of restaurants, hotels, travel partners and lifestyle suppliers to unlock great experiences for our members.

Benefits

• Salary $23-30/hour + quarterly performance bonuses, with a $5,000 annual target and uncapped earning potential for those who exceed their goals
• Full benefits: Health, dental and vision coverage
• 401(k) match
• Generous PTO
• Commuter benefits
• Lifestyle discounts
• World-class training, mentorship and opportunities to progress within a global lifestyle business
• Join a Certified B Corp committed to diversity, inclusion and positive impact
• Regular appraisals and recognition programmes celebrating outstanding performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed