Premium Surgery Counselor Team Lead

American Vision Partners•Mesa, AZ

7d•Onsite

About The Position

As the Premium Surgery Counselor Team Lead, you'll be responsible for assisting the patient with all aspects of the surgery process and pre-operative preparations in order to make the surgical experience as smooth as possible for the patient. You'll develop the team and make sure they are successful by maintaining the Advanced Technology conversion rates and provide daily updates to the Premium Services Manager. As a Premium Services Counselor Team Lead you will be eligible to participate in the inventive plan.

Requirements

High School Diploma or GED
Minimum of one-year of medical office experience, management or leadership experience preferred
At least one-year experience working in Ophthalmology
3+ months experience working in a Patient Care Counselor role
Excellent verbal and written communication skills
Ability to lead a team by demonstrating a positive attitude, openness to change, willingness to help, and respect for others and their ideas
Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
Ability to make decisions within established protocols and with minimal supervision
Strong computer skills

Responsibilities

Educates and counsels patients regarding their surgical options, including premium product offerings
Schedules surgeries, makes all surgical appointments, verifies insurance and prepares charts for surgery
Monitors surgery points daily for ASC location; making sure there are no overages in points
Attends all surgery huddle meetings, relays information to Premium Services Manager
Monitors surgery tasks daily and reports to ensure all patients are accurately scheduled
Reviews ATL scorecards and conversions, works with teammates falling below 30%
Mentors, coaches, and develops team members
Researches missing EDU and ensures the team is accounting for all missing EDU
Presents team with reports on all pending or deleted surgery tasks
Reviews teams EDU presentation and eye model to ensure each patient is receiving highest quality of care and information
Acts as a resource for management and leads to answer questions on process or policy
Develops and maintains relationships with ASC and Clinic Managers, communicating any issues to the Premium Services Manager
Works closely with the Premium Services Manager to identify training needs for team members
Assists in the training processes and ongoing development of the Premium Services team
Coaches, mentors, and develops the team
Performs additional duties as assigned