Premium Supervisor

ASM Global•Grand Rapids, MI

4d•Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands, delivering a fully integrated solution of premium services through a white-label approach. With a network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests annually, Legends Global powers its operations with expertise across feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking. The company culture emphasizes respect, ambitious thinking, collaboration, and bold action, fostering an inclusive workplace where employees can be authentic, make an impact, and grow their careers. Winning is a daily occurrence, driven by a unified team approach.

Requirements

High School Diploma required
At least 2 years of supervising experience in food management
Ability to complete required pre-employment food and alcohol service training if needed (TIP's, Servsafe certification)
Excellent organizational, written and verbal communications and interpersonal skills
Knowledge and experience working with a POS system
Guest service and communication skills
Fast-paced problem solving abilities
Must be personable, proactive and self-motivated
Organized and ability to jump from task to task and prioritize as needed
Ability to work under pressure and meet deadlines
Able to adapt to change quickly
Punctual and dependable
Must be able to read and maintain information
Must be able to perform simple mathematical calculations
Must be able to speak, read, write and understand English
Able to move fast and act on assigned duties
Must maintain personal hygiene and a well-groomed appearance
Ability to occasionally lift, carry and put away parcels weighing up to 30 pounds
Ability to sit and use computer workstations, including keyboard and visual display terminal, for extended periods of time

Responsibilities

Supervises and coordinates activities of stand workers in the VIP area.
Oversees and/or participates in stand set-up and closing procedures, including counting inventory, preparation, and cleaning.
Ensures all workstations remain clean and sufficiently stocked, ordering replacement stock as necessary.
Efficiently and accurately completes required paperwork.
Ensures all employees adhere to alcohol policies.
Supervises staff to ensure food preparation meets guidelines set by Legends Global and the Board of Health.
Must be knowledgeable of all positions and willing and able to fill any position in the Premium department if needed.
At closing, works with other stand personnel to properly count ending inventory, clean equipment, and organize stock for the following event.
Supports all food and beverage operations.
Directly supervises staff while having direct interaction with guests.
Maintains and controls high volume food and beverage inventory.
Trains, educates, and enforces responsible service of alcoholic beverages and evaluates compliance within corporate procedures.
Helps develop and enforce standards for service, sanitation, and product and food quality.
Ensures all cash handling procedures are documented and enforced.
Interacts with co-workers to ensure compliance with company service standards, inventory, and cash control procedures.
Conducts physical audits of inventory and product, and performs reconciliations.
Carries out supervisory responsibilities including interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.