Premium Suites Supervisor - FedExForum

Compass Group • Memphis, TN

3d • $15 - $20 • Onsite

About The Position

This is an event-based role, focusing on concerts, Memphis Grizzlies Games, and University of Memphis basketball games at FedExForum. The Suite Supervisor is responsible for managing the successful operations of suites during events. This includes facilitating area setup and breakdown, overseeing the breakdown of the event once concluded, checking provisions and stocking orders to ensure readiness for guests, and managing runners and servers to ensure effective processes. The supervisor also handles guest issues and reports them to managers.

Requirements

• 1-3 years or more experience in foodservice or hospitality, specifically with VIP or premium experience.
• Ability to interact with high profile guests and remain professional and dedicated to providing exceptional experience.
• Ability to communicate effectively by speaking and comprehending English.
• Ability to problem solve and make decisions with little guidance.

Nice To Haves

• An outgoing personality is preferred.

Responsibilities

• Meets with directors before the event to go over details.
• Supervises staff during check-ins and breakdowns.
• Ensures all food and beverage is properly displayed and maintained throughout the event.
• Knowledgeable on all menu offerings.
• Supervises the runners and servers before, during and after the event.
• Establishes rapport with guests and understands suggestive and upselling techniques.
• Determine where guests would like to eat their meals and help them get situated.
• Thoroughly completes all event set-up and breakdown responsibilities within timelines provided.
• Performs post event product inventory and restocks, as needed.
• Create, modify and close sales checks in point of sale.
• Understands all event paperwork and reports.
• Adheres to location appearance guidelines.
• Interact with ownership groups to ensure that their needs are met routinely.
• Maintains service areas.
• Employs good safety and sanitation practices.
• Follows responsible alcohol service policies.

Benefits

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed