Premium Suites Lead | Part-Time | Enmarket Arena

Oak View Group•Savannah, GA

7d•Onsite

About The Position

The Premium Suites Lead plays a key leadership role in delivering an exceptional guest experience within our premium seating areas. The Premium Suites Lead is responsible for supporting the day-to-day operation of assigned suites and club areas while providing direction, guidance, and support to Suite Attendants throughout events. This position ensures suites are properly set, food and beverage service is executed accurately and efficiently, and guests receive courteous and personalized service throughout the event. The Premium Suites Lead serves as a point of contact between the Suite Attendants, management, culinary, and other event operations teams. This position is responsible for helping monitor service standards, food quality, alcohol compliance, inventory, sanitation, and event closeout procedures. The ideal candidate is a strong communicator who can lead by example, remain calm in a fast-paced environment, and proactively identify and resolve guest and operational needs.

Requirements

1-2 years’ experience working in a lead or supervisory capacity in a fast-paced restaurant or catering environment or applicable education.
Ability to supervise the work of others.
Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, businesslike, and respectful manner, which focuses on generating a positive, enthusiastic, and cooperative work environment.
Ability to work well in a team-oriented, fast-paced, event-driven environment.
Possess a valid food handling certificate or alcohol service permit if required by state or federal regulations.
Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS credit transactions and product inventory.

Responsibilities

Responsible for leading the setup of food & beverage service areas within clubs based on specific event needs.
Ensures all clubs are set prior to the event.
Responsible for ensuring quality and hospitality throughout all Premium areas.
Responsible for communication between counterparts of the department.
Responsible for organization and preparation of events.
Responsible for leading team members on non-event and event days.
Direct any other inquiries (not regarding food and beverage) to the correct entity and/or personnel.
Monitor and maintain food quality.
Assist management with monitoring the department by maintaining policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests.
Monitor and enforce safe alcohol policies and procedures.
Monitor and maintain inventory control and product requisition.
Have full knowledge of food and beverage menu items and accompaniments.
Responsible for leading the service of beverages to guests, including alcoholic beverages.
Check the guest's ID to verify the minimum age requirement for the purchase of alcoholic beverages.
Responsible for observing guests to respond to any additional requests.
Lead the setup of club functions, including linens, dishware, glassware, and silverware.
Maintains sanitation, health, and safety standards in work areas.
Show demonstrated ability to meet the company standard for excellent attendance.
Assures that the location equipment is operable and clean prior to the start of the event.
Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.
Enforces all Oak View Group policies and procedures.
All other duties as assigned by the managers and supervisors.