Premium Services MGR

American Vision Partners•Tempe, AZ

2d•Hybrid

About The Position

At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

Requirements

High School Diploma or GED required
Experience working for a Ophthalmology Practice
1-2 years working in a Patient Care Counselor Position, preferably in Premium Services
Knowledge and experience with NextGen EHR/EPM system
Working knowledge of insurances and requirements
Must be an intermediate to extensive PC user, and be able to maintain (create, edit, professional output) Microsoft Office products efficiently (Word, Excel, Power Point)
Excellent verbal and written communication skills
Ability to be a champion of change - positively leading team through changes in department
Detailed oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
Motivation to succeed, ability to motivate others to succeed
Ability to travel to all Southwestern Eye Center locations

Nice To Haves

Previous training experience preferred
Previous supervisory and/or leadership experience preferred

Responsibilities

Mentors, coaches, and develops team members to improve performance and enhance skills
Participates in recruiting, hiring, and interviewing of all new counselors
Maintains open daily communication with direct team members and team leads
Manages budgetary responsibilities
Demonstrates understanding of practice management policies and procedures
Assists in streamlining processes and training
Participates in group and one-on-one training for staff, managers, and clinicians
Trains employees on the NextGen practice management system and eligibility software
Reviews teams EDU presentation and eye model to ensure thorough and impactful educations
Works with Premium Services Training Manager to develop content and collateral for educating patients
Assists the Premium Services Training Manager with updating the Patient Care Counselor Training Manual with respect to processes, workflows, and policies
Reviews ATL conversions weekly; works with Team Leads and management to assist those employees or locations falling below company goals
Provides feedback to directors and managers on ongoing training objectives, further development for staff and/or software, and creative ideas for continued growth and stability related to staff and practice management utilization
Collaborates closely with Revenue Cycle Management Team to identify training needs, assess A/R rejections and denials, negative payer trends, and provide education and feedback to employees and management for appropriate action, including training agenda materials
Prepares and delivers presentations, demonstrations, and participates in staff meetings
Performs additional duties as assigned