Premium Service Specialist

Vinik Sports Group•Gibsonton, FL

3d•Hybrid

About The Position

The Premium Service Specialist, Suite Services, is responsible for delivering exceptional service and support to suite holders and prospects across all events, including hockey games, concerts, and special events. This role serves as the main contact for Group Party Areas cross-functionally with sales, event operations, and food & beverage teams to ensure a world-class premium guest experience.

Requirements

Bachelor degree required
Minimum of 2 years in the service industry, preferably within sports and premium hospitality
Excellent written and oral communication skills
Ability to work collaboratively with others
Ability to handle all situations in a confidential and professional manner
Career oriented in the sports and entertainment industry
Exceptional work ethic and positive attitude
Ability to exercise discretion and make swift decisions using sound judgment
Highly organized, strong attention to detail, and ability to multi-task
Proficient in database software, such as Archtics and Microsoft CRM
Proficient in Microsoft Office (Outlook, Word, PowerPoint, and Excel)

Responsibilities

Act as the primary liaison for GPA’s, managing all customer service and ticketing inquiries.
Provide full-service account management for all events, including NHL and non-hockey games, concerts, and private functions.
Provide support to sales and service with key business plan initiatives and new opportunities throughout the year.
Collaborate with the Suite/Loge Services team to ensure seamless execution of game night and event responsibilities.
Organize and execute proactive service initiatives including special events for premium clients.
Work in close partnership with the Suite Sales team to support the servicing of both current clients and prospective buyers.
Maintain and update client databases, tracking preferences, attendance patterns, and client feedback.
Oversee premium inventory, ensuring accurate records and coordination of hospitality elements such as food, beverage, and VIP services.
Create and maintain detailed reports, including Excel trackers, PowerPoint presentations, and Word documents to support operational planning and strategic initiatives.
Assist with seasonal gifting such as client merchandise orders, closet inventory, special event gifting, and game night giveaway.
Oversee internal signing opportunities for Suite/Loge clients.
Create and distribute client communication including event letters and event night rental letters.
Responsible for distributing the Suite Department allotment of hospitality tickets for all events.
Act as the primary cross-departmental liaison for special events and company initiatives.
Serve as the main point of contact for promoter suites working with the Event Booking team.
Manage department fan experiences including jumbotron messages and coordinating Alumni visits.
Other duties as assigned.