TD Garden Premium Service Account Executive, Boston Bruins and Boston Celtics

Delaware North • Boston, MA

23h • Onsite

About The Position

Delaware North Boston Holdings is hiring full-time Premium Service Account Executives to join our team at TD Garden in Boston, Massachusetts supporting both the Boston Bruins and Boston Celtics. As a Premium Service Account Executive, you will be responsible for delivering an exceptional experience to our premium clients throughout the year. If you are relationship-driven, detail-oriented, and thrive in a fast-paced hospitality environment, we encourage you to apply!

Requirements

• Bachelor’s degree in business, hospitality, sports management, or a related field
• 5+ years of experience in account management, client services, hospitality, and/or premium ticketing
• Excellent communication and interpersonal skills, with a passion for client service
• Proven ability to multi-task and work in high-pressure, event-based environments
• Availability to work evenings, weekends, and holidays based on event schedule

Nice To Haves

• Experience with CRM platforms (Salesforce, Archtics, etc.) preferred

Responsibilities

• Serve as the primary day-to-day contact for a portfolio of BGS member accounts, providing white-glove service and timely solutions
• Cultivate strong, long-term relationships with clients through consistent communication, in-person engagement, and personalized touchpoints
• Manage all aspects of the BGS member experience, including ticketing requests, event access, amenity fulfillment, and game day hospitality
• Assist with renewal and retention strategies for a portfolio of premium accounts, leveraging strong business acumen to cultivate long-term client relationships, negotiate with C-level executives and key decision-makers, and identify opportunities to maximize account growth, member satisfaction, and revenue retention
• Represent the BGS service team at all home games, concerts, and premium events—ensuring all clients receive top-tier service and support
• Support planning and execution of exclusive member events throughout the calendar year
• Utilize CRM systems to manage account activity, update client records, and track service interactions
• Serve on project teams and cross-departmental initiatives that drive business growth, enhance operational processes, and shape the future of premium hospitality and live entertainment experiences

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level