Premium Seating Guest Services at Credit Union 1 Amphitheatre- Tinley Park

Live Nation Entertainment • Tinley Park, IL

17h • Onsite

About The Position

This is a part-time/seasonal position at the Credit Union 1 Amphitheatre in Tinley Park, with hours typically running from May through October. As a Premium Seating Guest Services crew member, you will be responsible for ensuring guest safety and assisting patrons with their needs before, during, and after shows. You will interact with season ticket holders who purchase sky suites, floor boxes, or premium seating throughout the venue.

Requirements

• Must be at least 16 years of age.
• Customer service friendly attitude and good communication skills.
• Ability to perform duties in a professional manner and appearance.
• Ability to make independent and good judgment decisions within proper policies and procedures.
• Availability on event dates, primarily evenings and weekends.
• Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Nice To Haves

• Prior work experience not required.

Responsibilities

• Deliver exemplary customer service to help maintain customer loyalty.
• Greet guests and scan tickets upon entry to the venue, ensuring tickets are for the appropriate event.
• Assist guests with locating their seats.
• Check tickets for entry into VIP/ premium seating locations throughout the venue during the event.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• Assist with guest complaints, giving directions and keeping the venue safe, clean and presentable.
• Monitor crowd for behavior that needs to be addressed by venue management or law enforcement personnel.
• Participate in the post-show clean-up of the venue, which may include collecting recycling, compost, and trash from the lawn and/or reserved sections.
• Partner with fellow crew members at the end of the show to close the venue, which may include picking up and properly storing event equipment, such as lawn chairs.
• Provide great customer service to all guests to ensure a memorable experience.
• Perform all other duties as assigned or needed.
• Work during all weather conditions as this is an outdoor venue.
• Constantly walk or stand in one place for long periods of time.

Benefits

• Generous vacation
• Healthcare
• Retirement benefits
• Student loan repayment
• Tuition reimbursement
• Six months of paid caregiver leave for new parents including fostering
• Perks like Roadie Babies helping new parents care for their babies on work trips
• Access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed