Premium Sales & Service Coordinator

ASM Global•Manchester, NH

52d•Onsite

About The Position

This role serves as a crucial liaison between Premium Clients, Ticket Holders, and the venue's hospitality team. The coordinator will be the primary point of contact for addressing the needs of Premium Clients, escalating issues when necessary, and ensuring a seamless experience. This position involves collaboration with the Director of Finance for invoice distribution, providing ticketing support, and assisting with customer service inquiries. The role also includes creating and distributing Premium Seating contracts, ensuring timely delivery of event credentials, maintaining tracking documents, and preparing suites for premium clients on a show-by-show basis. Additionally, the coordinator will support website updates, marketing efforts, and the creation of promotional materials.

Requirements

Two (2) Years related experience and/or training; or an equivalent combination of education and experience.
Exceptional communication skills both verbal and written required.
Strong attention to detail and organization.
Ability to prioritize work to meet deadlines.
Produce accurate results and effectively work under pressure and/or a stringent schedule.
Outstanding customer service skills.
Effectively maintain strong working relationships with clients and team members.
Operate a personal computer using the Microsoft catalog and other standard office equipment.
Work independently, exercising excellent judgment, initiative and ability to multi-task.
Basic knowledge of Photoshop and Canva.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Serve as a liaison between Premium Clients and Ticket Holders and the venue hospitality team.
Act as the initial point of contact for Premium Clients’ needs, escalating to the appropriate team member as needed.
Collaborate with the Director of Finance to oversee the proper distribution of invoices.
Provide ticketing support to Premium Clients.
Assist in customer service-related inquiries.
Create and distribute Premium Seating contracts.
Ensure Premium Clients and Ticket Holders receive all event credentials (tickets, parking passes, etc.) in a timely manner ahead of each event.
Maintain tracking documents within premium and partnerships.
Ensure suits are ready for premium clients on a show-by-show basis.
Assist with website updates, show announcements, graphics, social media, presentation decks, marketing materials.
Assist with creating graphics, edits, and other promotional materials.
All other duties and responsibilities as assigned.
Supervise part-time event staff on occasion.