Coordinator, Premium Seats Service

The Nashville Predators Hockey Club•Nashville, TN

21h•Onsite

About The Position

Provides exceptional customer service to Bridgestone Arena/Nashville Predators Premium Seats guests. This role involves establishing strong relationships with premium clients, assisting with ticketing and event information, and creating new experiences for VIP customers. The coordinator will also handle ticket fulfillment, facilitate email communications, manage premium ticket inventory, and liaise with various vendors to ensure a seamless customer experience. Event night responsibilities in all premium areas are a key part of the role, acting as a point of contact between guest services, premium seat holders, and club members to ensure client requests are fulfilled. The position requires attending weekly sales and service meetings and collaborating with the Premium Seats Sales and Service Department to maximize sales potential and provide top-level service. Maintaining strong relationships with internal departments and adhering to company standards and policies are essential.

Requirements

Three – four (3-4) years of relevant experience.
Four-year (4) Bachelor’s degree from an accredited college or university required.
Strong existing client relationships and premium service experience required.
Demonstrated ability to establish and cultivate long-lasting client relationships.
Excellent people skills and an ability to interact effectively and in a professional, diplomatic, and mature manner with VIP’s as well as internal and external clients at all levels are a must.
Ability to effectively lead and motivate a team of service professionals.
High level of initiative, inner drive and attention to detail.
Problem solving skills as well as excellent communication and presentation skills.
Ability to meet tight deadlines and work effectively in a high-pressure environment.
Ability to work unsupervised and to function both independently and as a team member.
Possess a valid driver’s license, possess a suitable driving history and be insurable by the Nashville Predators’ insurance carrier.
Candidate must be able to work evenings, weekends, and holidays as required.
Background check, including criminal history, character references, previous employment verification and driving history.

Responsibilities

Provides exceptional customer service to Bridgestone Arena/Nashville Predators Premium Seats guests.
Effectively communicates both verbally and written, with all levels of employees and VIP guests in an attentive, friendly, courteous, and service-oriented manner.
Listens, understands, and addresses any concerns raised by premium customers.
Establishes strong relationships with all premium clients while providing ticketing assistance and/or event information.
Assists and creates new experiences and opportunities for all Bridgestone Arena VIP customers.
Assists with ticket fulfillment for all full Premium Seats Clients & Club Members, as well as individual event clients.
Facilitates email communication for Premium Seats Clients to include event announcements, Bridgestone Arena updates, etc.
Assists in managing Premium Ticket inventory; including weekly club reports, premium seats holds and premium seats rental processing.
Liaises with all vendors that participate in the customer experience including but not limited to food and beverage, security, event night staff, sponsorship, ticket sales, facility operations, etc.
Manages event night responsibilities in all premium areas including California Closets Studio, 501 Club, Lexus Lounge, Suites and Tabletops.
Acts as the point of contact between Guest Services staff, Premium Seats Holders and Club Members to ensure clients' requests are fulfilled.
Attends and contributes to weekly sales and service meetings while working in conjunction with Premium Seats Sales and Service Department to maximize sales potential and provide top level service.
Maintains strong relationships with Sales and Marketing staff, Hockey Operations, Guest Services, designated event managers, Arena Operations, and the Box Office.
Provides superior customer service in accordance with the company’s ONE GOAL mission.
Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, suite holders and prospects.
Adheres to company standards and maintains compliance with all policies and procedures.
Performs other duties as assigned by manager.