Premium Lounge Host- Highmark Mann

Live Nation Entertainment • Philadelphia, PA

2d • Onsite

About The Position

The Premium Lounge Host serves as the dedicated concierge for guests within the lounge, acting as their primary point of contact throughout the event. This role delivers refined, personalized service designed to make every guest feel welcomed, valued, and impeccably cared for with special attention given to donors and VIP guests. The Premium Lounge Host is responsible for maintaining an exceptional lounge environment. Ensuring the space remains polished, comfortable, and inviting at all times is a main priority. Anticipating guest needs, resolving requests with ease, and creating seamless, memorable experiences are at the heart of this position. Through thoughtful hospitality and elevated service, this role plays a key role in building loyalty, enhancing the premium experience, and encouraging guests to return.

Requirements

• At least 1+ years’ experience working in customer service, hospitality, or a related field.
• A minimum bachelor’s degree is required.
• Applicants must be over 18+ years.
• Excellent communication and interpersonal skills to interact effectively with guests and other team members.
• Willingness to work irregular hours and late nights as well as weekend and holiday availability.
• This position requires you to be on your feet and lift up to 30 pounds.
• Work is in a fast-paced and outdoor environment in all weather conditions with large crowds.
• This job requires you to accept a background check be performed.

Nice To Haves

• VIP client and high-profile experience is preferred.

Responsibilities

• Welcome guests upon arrival, verifying proper credentials for access
• Deliver attentive, personalized service to guests throughout the event
• Serve as the primary point of contact for lounge and venue related inquiries, demonstrating thorough knowledge of the venue, available amenities, food and beverage offerings, and key locations, while addressing guest requests and concerns with professionalism and care
• Assist with setup and breakdown of lounge décor, restroom amenities, electronic devices, and signage
• Ensure ticket scanners are in hand, correctly assigned, and in working order
• Monitor lounge throughout the event to ensure guest comfort, cleanliness, and overall presentation
• Perform additional duties assigned by supervisors or management to support seamless lounge operations
• Maintain a safe and welcoming environment for guests within the lounge and surrounding access areas throughout the event
• Ensure only authorized personnel handle lounge equipment, décor, and electronic devices
• Uphold a secure, well-managed space through consistent awareness, supervision and proactive guest support

Benefits

• generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program.

What This Job Offers

• Career Level: Entry Level