Premium Level Attendant

ASM Global•Sioux Falls, SD

19d•Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! The Denny Sanford PREMIER Center in Sioux Falls, South Dakota, is consistently ranked as the #1 entertainment venue in the state. Our venue boasts a full calendar of events including concerts, comedy shows, family shows, sporting events, banquets, conventions, trade shows, meetings, and more. With the attached Convention Center and Arena, we are the largest venue between Omaha and Fargo, and from Minneapolis to Denver. A Premium Level Attendant provides excellent customer service, maintains organization and cleanliness of suites and club level seats, and assists guests with their needs.

Requirements

Must be 18 years of age and pass an acceptable background check.
Demonstrate ability to read, write, hear, and speak English.
Professional attitude and clean, neat appearance.
Excellent customer service skills and a sense of public relations.
Ability to work independently, exercising judgement and initiative, and as a member of the team.
Ability to work flexible hours including weekends, evenings, and holidays.
Ability to stand for long periods; able to walk up and down steep stairs. Reasonable accommodation will be considered for those with disabilities.
Regular, reliable attendance and punctuality are essential functions of this position.

Responsibilities

Pre-event suite set up, assuring suites are clean and overall ambiance is pleasing.
Guest relations activities that include greeting and directing guests.
Verify all guest tickets, assuring the exclusiveness of the premium level seating.
Ensure there is an effective and efficient response to patron issues & needs.
Represent the company in a polite, friendly, and professional manner using excellent customer service skills.
Direct customer service complaints and inquiries to proper manager/supervisor.
Abide by facility rules, regulations, policies, and procedures.
Will be required to have availability to work events on an ongoing basis including nights, weekends, and some holidays.
Maintains the proper image and generates positive public relations with patrons and staff.
Performs other duties as assigned by the Premium Seating Manager.