USC- Premium Invoicing Manager

Marsh McLennan•Austin, TX

2d•Hybrid

About The Position

USC Premium Invoicing Manager We are seeking a talented individual to join our Fiduciary Operations team at Marsh. This role will be based in Austin, TX. This is a hybrid role that has a requirement of working at least three days a week in the office. The USC Premium Invoicing Manager will own the end-to-end premium invoicing process for the US and Canada markets, ensuring the delivery of high-quality invoices with reduced turnaround and total time to invoice. This role leads a multi-site operation spanning US and offshore locations and drives consistent performance, collaboration, and continuous improvement across all sites.

Requirements

Bachelor’s degree in business administration, Finance, Operations Management, or a related field.
10+ years of experience in operations leadership, preferably in invoicing, finance operations, or related business processes.
Proven experience managing multi-site teams across different countries and cultures.
Strong knowledge of invoicing processes, financial controls, and process improvement methodologies.

Nice To Haves

Expertise in process improvement frameworks such as Lean, Six Sigma, or similar.
Strong stakeholder management and influencing skills, including engagement with senior leaders.
Proficiency with invoicing and financial systems, and data analytics tools to monitor performance metrics.

Responsibilities

Lead and own the invoicing process for US and Canada, ensuring accuracy, quality, and efficiency in invoice delivery.
Drive continuous improvement initiatives to reduce total time to invoice and process turnaround time.
Manage and align performance across multiple sites (US and offshore), ensuring consistent and high-quality outputs.
Act as the escalation point for complex invoicing issues and strategic accounts in the US.
Manage workforce scheduling and resource allocation to meet business demands effectively.
Build and maintain strong relationships with offshore teams through on-site visits and active engagement.