Premium Collections Specialist

Auto-Owners Insurance • Lansing, MI

12d • Hybrid

About The Position

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated entry level Premium Collections Specialist professional to join our team.

Requirements

• High school diploma or general education degree (GED) or equivalent related work experience
• Excellent oral and written communication skills
• Ability to handle multiple assignments
• Ability to work in the U.S. without current or future sponsorship

Nice To Haves

• Experience working at an insurance agency preferred

Responsibilities

• Provide customer service by answering customer telephone inquiries with proper telephone etiquette, and giving accurate and timely responses.
• Apply payments to proper accounts.
• Research and resolve inquiries, and communicate results by telephone or written correspondence to insured, agent, or other departments.
• Make computer inquiries and entries.
• Research and correct processing problems.
• Update and maintain records according to established guidelines.

Benefits

• Friendly work environment
• Structured training program
• Employee mentoring
• Competitive base salary
• Matched 401(k)
• Fully-funded pension plan (once vested)
• Bonus programs
• Generous paid time off including holidays, vacation days, personal time, and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED