Collections Specialist

TEKsystems•Midvale, UT

8d•$21 - $21•Onsite

About The Position

We are seeking motivated and customer-focused Collections Specialists to join a leading financial services organization in the Salt Lake City area. This role is ideal for individuals who excel at customer communication, problem-solving, and maintaining professionalism during challenging conversations. As a Collections Specialist, you will work directly with customers who have delinquent accounts, helping them understand their options and establish repayment solutions that meet both customer and company objectives.

Requirements

Previous experience in collections, banking, lending, financial services, customer service, or call center environments.
Strong verbal communication and negotiation skills.
Ability to de-escalate challenging situations and maintain positive customer relationships.
Comfortable discussing financial matters with customers.
Strong time management and organizational skills.
Accurate data entry and documentation skills.
Basic financial and mathematical aptitude.
Proficiency with CRM systems and computer applications.

Nice To Haves

Collections Specialist
Collections Representative
Customer Service Representative
Loan Servicing Representative
Financial Services Representative
Call Center Representative
Account Resolution Specialist
Recovery Specialist

Responsibilities

Contact customers regarding overdue accounts via phone.
Identify reasons for missed or late payments.
Negotiate payment arrangements and secure customer commitments.
Document all customer interactions accurately within CRM and internal systems.
Maintain professionalism while handling difficult conversations and objections.
Ensure compliance with banking regulations, company policies, and collection procedures.
Manage a high volume of accounts while prioritizing workload effectively.
Work independently to meet performance and productivity goals.