Premium Collection Specialist

UHA•Honolulu, HI

10d•$22 - $26•Hybrid

About The Position

The Premium Collections Specialist is responsible for coordinating premium collection activities for overdue accounts to support timely and accurate premium recovery. This position monitors delinquent accounts, performs collection follow-up, resolves billing-related issues, and provides professional service to internal and external customers. The role also serves as a subject matter resource for premium collection processes and works collaboratively to support departmental operations.

Requirements

High school diploma or equivalent
Minimum 3 years of billing and customer service experience
Proficiency in Microsoft Office and general computer systems
Strong verbal, written, and interpersonal communication skills
Ability to perform mathematical calculations involving percentages, ratios, and account balances
Strong attention to detail, organization, and time-management skills
Ability to learn and adapt to billing, collections, and reporting systems
Ability to use ten-key by touch

Nice To Haves

Associate degree
Understanding of basic accounting principles
Experience with premium billing, collections, or healthcare-related financial processes

Responsibilities

Monitor delinquent group and individual accounts in accordance with established collection policies and timelines
Generate and review delinquency, aging, and collection reports to support follow-up activities
Prepare and track collection communications, including letters, emails, and customer outreach
Document customer responses, payment arrangements, and account resolution activities accurately
Collaborate with Billing, Enrollment, and other internal departments to resolve account issues
Respond to billing and collection inquiries from internal and external customers professionally and timely
Maintain accurate records to support reporting, compliance, and audit readiness
Provide backup support for billing and collections functions as needed