Premium Club Manager, TD Garden

Delaware North • Boston, MA

3d • Onsite

About The Position

Delaware North Sportservice is searching for a Premium Club Manager to join our team at TD Garden in Boston, Massachusetts. As a Premium Suites Manager, you will oversee the operations of the suites department at TD Garden on event days, providing a memorable experience for our guests. The ideal candidate is a hands-on leader with a passion for hospitality, strong operational knowledge, and the ability to thrive in a fast-paced event environment.

Requirements

• Minimum of three years' hospitality management experience required, preferably in a high-volume setting
• Strong managerial and leading ability
• Experience with inventory, cost control, and purchasing required
• Financial management accountability and budgeting experience required
• Ability to analyze data and make decisions independently
• Ability to work evenings, weekends, and holidays

Nice To Haves

• No degree required

Responsibilities

• Oversee premium buffet service, concessions dining, bars, in-seat service, and special events.
• Hire, lead, coach, and develop supervisors and food and beverage service staff.
• Provide ongoing coaching and performance feedback to team members
• Schedule, coordinate, and supervise club food and beverage operations on event days
• Collaborate with front and back-of-house management to ensure smooth and successful event execution
• Assist with menu rollouts and operational initiatives.
• Manage guest relations and uphold quality assurance standards
• Ensure compliance with federal, state, local, and company regulations (alcohol service, OSHA, payroll, employment laws)
• Prepare monthly projections and maintain effective systems for cash handling, inventory, and payroll

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed