Premium Attendant, Part Time Seasonal, TD Place, Ottawa, ON

Compass Canada•Ottawa, ON

14d•$18•Onsite

About The Position

The Premium Attendant is responsible for performing duties and responsibilities in an efficient and effective manner as part of a team. This role provides support in various premium areas including Buffet and Beverage Stations, Premium Concessions, and In Suite Service. The attendant must be punctual, maintain knowledge of food and beverage items, and ensure stations are prepped and presentable for service. Responsibilities include replenishing food and beverages, maintaining inventory, processing orders, delivering orders accurately, and providing excellent customer service. The role also involves completing closing duties and other assigned tasks. The expectation is to maintain a positive attitude, assist teammates, and be ready to perform duties as required.

Requirements

Must be bondable, and pass an employer administered background check.
Must be able to demonstrate mathematical skills
Must be able to multi-task
Must be able to work in a fast-paced environment
Must be able to work flexible shifts including nights, weekends, and holidays.
Must be able to work all RedBlacks Games
English is the working language at this job location. Candidate must be able to understand, read, write, and speak English.

Nice To Haves

Previous Hospitality experience, or food and beverage experience is considered an asset
Smart Serve Certificate considered an asset
French is not mandatory but considered an asset.

Responsibilities

Provide support in all areas of Premium including but not limited to Buffet and Beverage Stations, Premium Concessions and In Suite Service. May be assigned to work any of these premium areas depending on event operational needs
Be on time and ready for service in approved uniform and non-slip shoes.
Must maintain knowledge of the available food and beverage items as well as other products available in their assigned Premium area.
Become familiar with setup requirements for various premium food and beverage offerings
Ensure assigned premium stations are prepped and ready for service prior to doors, and also assisting with the prep of fellow teammates assigned areas when operationally needed
Maintain an awareness of food levels and support culinary staff in replenishing food items. This can involve carrying hot food from the Pantry to the Chef’s Tables, wearing appropriate Personal Protective Equipment, such as oven gloves.
Maintain an awareness of beverage levels, ensuring to refill beverages as needed before it runs out
Ensure that par levels of all paper products and station toppings are maintained before, during and after the game. This involves carrying these items from storage locations around the stadium.
Maintain show quality of food, décor, utensils, labels and overall Food and Beverage stations appearance throughout shift: this includes, but is not limited to, picking up empty cups and plates from area, and wiping down tables and hardware and replacing used serving utensils.
Ensure all premium food and beverage areas are clean prior, during and after the event, following our health and safety protocols
Follow proper inventory management procedures when grabbing product during the shift
Process orders correctly on the POS. Not all assignment for events will involve ordering taking through the POS
Deliver orders to the client in a timely fashion, ensuring the order is correct
Always provides customer service that exceed guest expectations.
Complete all closing duties including cleaning, putting equipment and product away, and other tasks as delegated by team lead or supervisor
Performs other duties as assigned
Displays a positive attitude toward teammates and managers
Helps fellow team members whenever necessary
Always on time and ready to perform required duties