Premium Administrator
About The Position
The Premium Administrator is responsible for providing efficient and responsive service to customers and our internal business partners who contact the Billing Service Centre on a wide variety of functions/questions related to Co-operators Group Benefits products and services. They are also responsible for maintaining accurate accounting records and administering premium while providing billing expertise to clients and internal partners. Also provides overall administration of all premium for the Group Benefit business. Responsibilities also include management of all client billings, and collection processes, cheque deposits, and premium preparation and upload to the administration system.
Requirements
- Two years related work experience; group experience preferred.
- Post secondary education & Industry related education an asset.
- Demonstrated excellent mathematical aptitude with attention to detail and accuracy.
- Proficient with MS Office (Word, Excel, MS Teams, and Outlook).
- Completed or are working toward Associate Customer Service (ACS).
Nice To Haves
- You influence change and are committed to continuous improvement, in order to exceed client expectations.
- You leverage critical thinking skills to identify problems and proactively propose solutions.
- Your strong communication skills allow you to clearly convey messages.
- You’re an effective team player who shares knowledge to support your peers.
Responsibilities
- Preparing, processing and verifying premiums received from Third Party Administrators (TPA), Administration Services Only (ASO) and Self Administered clients.
- Conducting in-house audits on Third Party Administrator (TPA) and Self Reporting clients, recommending changes and preparing a report on findings.
- Resolving premium remittance related issues through direct contact with client.
- Managing premium suspense.
- Completing the daily cheque and electronic funds deposit, liaise with Finance to resolve any balancing differences.
- Completing all money related billing tasks including, billing adjustments, PAD adjustments.
- Cancelling group policies, run final billings and refund or collect outstanding premium.
- Having ownership of all billing-related error handling.
Benefits
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- Competitive salary and incentive programs.
- Comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
