Premier Onboarding Manager
Granite Telecommunications•Quincy, MA
•$50,000 - $65,000•Onsite
About The Position
We are seeking business-oriented, customer service driven professionals to provide high-quality service to Fortune 500 level customers.
Requirements
- Bachelor’s Degree
- Intermediate to advanced knowledge of Microsoft Excel and MS Access
Nice To Haves
- Excellent customer service skills
- Ability to work under pressure
- Ability to meet deadlines
- Excellent problem-solving skills
- Ability to work independently as well as in a group
- Strong multi-tasking and organizational skills
- Excellent interpersonal and communication skills
Responsibilities
- Maintain and manage Granite’s Premier accounts.
- 24 x 7 availability to support your assigned accounts.
- Conduct weekly meetings with assigned Premier accounts.
- Minute each meeting weekly and follow up on all actions
- Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.
- Communicate directly with customers, sales and internal staff.
Benefits
- health, dental, vision, life, disability coverage
- 401K retirement with company match
- childcare benefits
- tuition assistance
- on site fully equipped state of the art gyms for employees at zero cost
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
