Premier Onboarding Manager
Granite Telecommunications•Quincy, MA
•$50,000 - $65,000
About The Position
Granite is seeking a business-oriented, customer service-driven professional to provide high-quality service to Fortune 500-level customers. The Premier Onboarding Manager maintains and manages assigned Premier accounts, supports customer needs, and coordinates with customers, sales, and internal staff. Account responsibilities include phone-line maintenance, outages, billing, and reporting. The role requires weekly customer meetings, meeting minutes, and follow-up on action items. Assigned accounts require 24/7 availability.
Requirements
- Bachelor’s degree.
- Intermediate to advanced knowledge of Microsoft Excel and Microsoft Access.
Nice To Haves
- Excellent customer service skills.
- Ability to work under pressure.
- Ability to meet deadlines.
- Excellent problem-solving skills.
- Ability to work independently and as part of a group.
- Strong multitasking and organizational skills.
- Excellent interpersonal and communication skills.
Responsibilities
- Maintain and manage Granite’s Premier accounts.
- Be available 24/7 to support assigned accounts.
- Conduct weekly meetings with assigned Premier accounts.
- Take minutes for each weekly meeting and follow up on all action items.
- Manage account needs, including phone-line maintenance, outages, billing, and reporting.
- Communicate directly with customers, sales, and internal staff.
Benefits
- Onsite, fully equipped gyms for employees at no cost.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Disability coverage.
- 401(k) retirement plan with company match.
- Childcare benefits.
- Tuition assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
