Premier Banker

Fremont Bank•Oakland, CA

3d•$34 - $45

About The Position

The Premier Banker delivers service consistent with or exceeding Fremont Bank standards, recommends and refers consumer and business banking products, and develops relationships with clients and internal partners to expand business. The role meets sales and referral objectives through outbound calling, outside prospecting, and relationship development with existing branch clients. Client acquisition is a significant responsibility, and outside business development may take up to 50% of the role’s time. Depending on branch needs, the position may also handle cash transactions. The Premier Banker serves current and prospective consumer and business clients, including mass affluent and affluent relationships defined as $50,000–$250,000 in deposit balances. The role explains deposit, lending, merchant payment, payroll, and treasury management services; opens and services accounts; and may recommend and submit small business lending applications. It also supports branch operations, regulatory compliance, cash handling, and other duties as assigned. A flexible schedule that includes weekends is required.

Requirements

High school diploma or GED required.
Five years of sales and customer service experience in a customer-facing banking environment, with prior consumer and business account opening responsibilities or equivalent, preferred.
Demonstrated success building client relationships and achieving banking sales and lending objectives.
Knowledge of small business deposit and lending products.
Demonstrated success in small business lending, prospecting, and cold calling for outside business opportunities.
Knowledge of bank products and services and effective sales techniques.
Understanding of banking regulatory compliance issues.
Excellent listening, presentation, verbal, and written communication skills.
At least one year of cash handling experience recommended.
Basic computer literacy, including a Windows-based computer environment, and working knowledge of Microsoft Office.
Strong time-management and organizational skills.
Ability to lift at least 25 pounds.
Vision and hearing sufficient to interact with clients by phone and in person; verbal communication must be clearly spoken and understood.
Ability to walk and stand during outside business development activities.
Willingness to perform telemarketing duties as assigned.
Professional appearance required.

Nice To Haves

Signing authority preferred.
College degree preferred.

Responsibilities

Provide exceptional service consistent with or exceeding the bank’s Six Diamond Experience standards.
Identify client needs using assessment tools and promote and expand client relationships.
Obtain required new-account documentation, enter data, and prepare paperwork for product and service sales.
Resolve client issues and requests promptly and professionally.
Explain, promote, and refer bank products and services to current and prospective consumer and business clients.
Meet assigned sales and referral objectives and contribute to branch goals, including referrals to business partners.
Market to consumer and business prospects and clients in the mass affluent and affluent segments, defined as relationships with $50,000–$250,000 in deposit balances.
Maintain accurate performance records and pipeline activity, and regularly review results with Branch Management.
Conduct telemarketing and follow-up for internal and prospective clients when assigned.
Participate in outside business development, including in-person cold calling and community-based networking events.
Communicate consumer and business deposit and lending products, merchant payment, payroll, and treasury management services accurately.
Recommend and submit small business lending products and applications with supporting documentation.
Open new accounts and service existing consumer and business accounts.
Follow and explain bank policies and procedures, and comply with applicable state and federal regulations and laws.
Perform operational duties accurately, including proper cash handling; may conduct deposit or payment transactions.
Perform assigned operational tasks, potentially including branch opening and closing, teller transactions, cash balancing, NSF item review and processing, and night deposits and cash shipments.
Prepare for and participate in branch meetings and training workshops; stay current on bank-related issues, promotions, products, services, policies, procedures, and industry training.
Maintain a flexible schedule that includes weekends and perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
Flexible Spending Accounts, including dependent care and Health Savings options.
Employee Stock Ownership Plan (ESOP).
401(k) with employer match.
Performance-based bonuses or incentives.
Paid holidays, vacation, and sick time.
Free personal checking and savings accounts.
Home loan rate discounts.
Tuition reimbursement and professional development resources.
On-site gym and discounted health club memberships.
Employee Assistance Program (EAP).