Premier Banker- West Babylon

TD • West Babylon, NY

4d • $28 - $42 • Onsite

About The Position

The Premier Banker is an experienced banker and the primary contact for a complex portfolio of mass affluent clients. The role manages clients’ complete banking relationships through proactive outreach and connects clients with specialists to address their financial needs. Its objective is to grow, deepen, and retain client relationships by delivering convenient, personalized banking, sales, and advice, while providing a connected experience and legendary service. The position works in a bank location and is accountable for managing and expanding a mass affluent book of business.

The Premier Banker uses in-depth knowledge of banking and credit products, offerings, and processes to explain solutions and serve as a liaison with internal partners in small business, wealth, commercial, and lending. The role acquires and retains clients by converting referrals and leads and conducting outbound prospecting; meets clients for needs-based conversations; reviews financial information; recommends suitable solutions or service options; and coordinates introductions to partners. The position also handles moderately complex client concerns, escalates issues and risks as appropriate, and adheres to applicable banking, Retail, Wealth, FINRA, regulatory, and internal requirements.

The role discusses loan products, facilitates application intake, prepares documents, and conducts loan closings. It requires maintaining active NMLS registration. The Premier Banker builds relationships with partners, regularly collaborates with Wealth Financial Advisors through warm referrals and joint pipeline reviews, and coaches bank staff on communicating the Premier program’s value and making referrals. Responsibilities also include implementing client identification and due diligence requirements, supporting operational excellence and accurate documentation, meeting individual and store performance metrics, contributing to a positive and inclusive team environment, and coaching colleagues in assigned locations on growing the Mass Affluent segment.

This position is classified as a Loan Originator under Regulation Z and as a Mortgage Loan Originator under the SAFE Act. Eligibility for employment with a covered financial institution and registration as a mortgage loan originator with NMLS are required. Federal law also requires satisfactory criminal background and credit report checks and applicant statements or certifications regarding relevant government-agency findings.

The job is based at a bank location in West Babylon, New York. The stated schedule is 40 hours. Physical requirements include continuous sedentary work, sitting, multitasking, operating standard office equipment, concentrating for long periods, and reading, writing, comprehending instructions, and performing basic arithmetic. Standing, walking, responding quickly to sounds, domestic travel, and a range of movements and lifting are occasional; international travel is never required.

Requirements

• High school diploma or GED required.
• At least 2 years of financial or banking experience.
• Consultative sales experience required.
• Understanding and experience with retail and small business banking.
• Experience interacting with mass affluent and high-net-worth clients.
• Must maintain active registration status with the Nationwide Mortgage Licensing System and Registry (NMLS) upon hire.
• Must be eligible for employment with a covered financial institution under Regulation Z.
• Must be eligible for NMLS registration as a registered mortgage loan originator under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government-agency findings.
• Strong relationship-building and selling skills.
• Detail-oriented, well-organized, self-starting, and energetic, with a high attention to quality standards.
• Ability to build client relationships, listen to client needs, communicate product knowledge, and provide advice-based solutions or partner referrals.
• Ability to understand and follow banking, compliance, documentation, due diligence, and regulatory requirements.

Nice To Haves

• Bachelor’s or university degree, or equivalent experience.
• Successful completion of the Securities Industry Essentials Exam (SIE).
• Life and Health license.

Responsibilities

• Manage and grow a portfolio of mass affluent clients, serving as their primary contact and addressing their banking needs through an advice-based approach.
• Acquire, retain, and deepen client relationships by converting referrals and leads and conducting outbound prospecting.
• Proactively contact clients by phone, email, appointments, and other means; conduct needs-based conversations; review and analyze financial information; recommend solutions or service options; and coordinate partner introductions.
• Explain banking and credit products, offerings, and processes, and act as a liaison with small business, wealth, commercial, and lending partners.
• Deliver excellent client service, address moderately complex client concerns, and escalate banking issues and risks when appropriate.
• Adhere to Retail and Wealth policies, procedures, FINRA requirements, banking regulations, and TD policies and procedures.
• Discuss loan products with clients, facilitate application intake, prepare documents, conduct loan closings, and maintain active NMLS registration.
• Build and maintain working relationships with internal partners through ongoing meetings and collaboration to identify opportunities to deepen client relationships.
• Partner with Wealth Financial Advisors through warm referrals and joint pipeline and pipeline-review meetings to prepare for client interactions.
• Coach bank staff on explaining the Premier program’s value and making Premier referrals for mass affluent clients.
• Implement TD’s Client Identification Program by collecting and verifying identification information and completing required client due diligence and enhanced due diligence.
• Deliver the TD Premier program to eligible clients and educate clients and non-clients about products, services, promotions, campaigns, and banking tools and resources.
• Use client relationship tools to identify client needs, provide proactive advice, and connect clients with appropriate products, services, or partners.
• Support the Bank’s Customer Service Strategy and provide end-to-end advice, consultative support, and proactive insights and recommendations.
• Promote operational excellence and compliance; ensure documentation is accurate, reflects client and business intentions, and meets applicable requirements.
• Meet individual and store performance metrics.
• Contribute to a positive and inclusive team environment, collaborate with colleagues and partners, model quality service, and participate in personal development activities.
• Provide ongoing coaching in assigned bank locations to support growth of the Mass Affluent segment portfolio.
• May train and mentor newer colleagues.
• Occasionally travel domestically; international travel is not required.

Benefits

• Base salary and variable compensation or incentive awards, potentially including cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED