Premier Account Manager

Granite Telecommunications•Quincy, MA

1d•$50,000 - $65,000•Onsite

About The Position

A Premier Account Manager at Granite serves as a client-facing liaison for Granite’s customers, focusing on delivering high-quality, enterprise-level support and maintaining strong relationships. Granite is looking for a business-focused and customer-service oriented professional to manage high-value corporate accounts and ensuring top-tier satisfaction and support.

Requirements

Bachelor’s degree or honorable discharged veteran status.
Outstanding customer service skills.
Intermediate to advanced proficiency in Microsoft Office Suite

Nice To Haves

Resilience under pressure and consistent ability to meet deadlines.
Strong problem-solving, multitasking, and organizational skills.
Excellent interpersonal and communication skills.

Responsibilities

Maintain and manage Granite’s Premier (platinum-tier) accounts.
Remain available 24×7 to support assigned accounts.
Schedule and conduct weekly meetings with clients; document action items and follow up promptly.
Service issue resolution and technical coordination, working closely with Granite’s technical teams to address outages, bandwidth allocation, Quality of Service (QoS) concerns, and overall network performance.
Billing inquiries and detailed reporting, handling customer billing questions and generating comprehensive service usage and performance reports.
Proactively identify opportunities to grow and expand accounts, ensuring continued customer satisfaction and revenue growth.
Communicate actively with clients, internal sales teams, and service/support staff.