Preferred Relationship Manager

Fifth Third Bank • Sterling Heights, MI

11d • Onsite

About The Position

A sales position responsible for acquiring, growing, and retaining bank customers, with a focus on Preferred Program customers and mass affluent prospects. The role proactively contacts and services customers, conducts needs-based assessments, and engages partners to address clients’ financial needs. It uses the Retail Consultative Sales process and prescribed tools, working with the financial center team and internal sales partners to generate referrals and provide needs-based solutions. The role focuses on retaining and growing current and next-generation wealth.

The position is accountable for managing risk in accordance with bank policies and risk appetite, openly raising concerns, and supporting positive customer and colleague experiences. It executes retail strategies to grow Preferred Program households, builds trusted-advisor relationships, explains complex financial concepts, supports the financial center team’s referral and sales process, maintains product knowledge, and meets investment sales and referral goals in partnership with an Investment Executive. Customer and prospect outreach may take place in financial centers, by telemarketing, and through seminars or community events. The role requires keeping current with business and economic conditions to anticipate customer needs and offer solutions.

The position may work with one or more financial centers and requires some local travel. The working environment is a normal office environment, with extended viewing of computer screens and occasional local and overnight travel as required. The role has no supervisory responsibilities.

Requirements

• College degree or equivalent combination of education and experience.
• Experience in a sales environment and experience in the financial industry.
• Pass consultative selling skills certification and complete ongoing educational requirements as prescribed.
• Series SIE, 6, and 63 licenses and insurance licenses are required.
• External hires must obtain the Series 65 within 90 calendar days of hire, with a maximum of two attempts during that period.
• Demonstrated ability to build and maintain a revenue-producing book of business using internal and external customer sources in the mass affluent segment.
• Ability to present a professional image when interacting with the public.
• SAFE Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.
• Ability to travel locally, as the role may support one or more financial centers.

Responsibilities

• Execute retail strategies and tactics to grow Preferred Program households, fulfill customer needs, provide an excellent customer experience, and remove roadblocks to achieving goals.
• Build deep customer relationships and become a trusted advisor by using the consultative sales and service process.
• Simplify and communicate complex financial concepts.
• Participate in financial center huddles and meetings to support sales and motivational activities, and guide the financial center team on referrals and sales, particularly for Preferred customers.
• Maintain current working knowledge of the bank’s products and services, and request assistance for further development as needed.
• Meet or exceed investment sales and referral goals set by management, in partnership with the Investment Executive.
• Initiate and maintain customer and prospect contact through financial center interactions, telemarketing, seminars, and community events.
• Stay current on business and economic conditions to anticipate customer needs and proactively provide solutions for current and future financial needs.
• Identify, assess, manage, monitor, and report risks while following bank policies and procedures.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Incentive compensation plan, with payments based on company, line of business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level