Pre-Visit Navigator

FRC • Fairfax, VA

1d • Hybrid

About The Position

Fairfax Radiology Centers is seeking a detail-oriented, proactive, and service-minded Pre-Visit Navigator to help patients and imaging teams prepare for successful CT and MRI appointments. This role reviews outpatient imaging orders, verifies that required information is complete and accurate, and coordinates with referring providers and internal teams to resolve issues that could delay or disrupt care. The navigator also communicates with patients about exam preparation, registration information, and estimated out-of-pocket costs, and supports medical necessity waiver requirements.

The position partners with Hospitality Associates, centralized scheduling, imaging center staff, Center Managers, and other departments to support accurate information, efficient workflows, and a consistent patient experience. It also contributes to database accuracy, identification of recurring workflow issues, and continuous improvement. The posting is an internal opportunity for current FRC employees only. The position is full-time and on-site initially, with remote work afterward.

Requirements

• High school diploma or equivalent.
• Experience in outpatient radiology scheduling or patient registration.
• Exceptional attention to detail and ability to identify potential issues before they affect patient care.
• Strong organizational skills and ability to manage multiple priorities and follow through on outstanding items.
• Excellent verbal and written communication skills, including the ability to explain information clearly and professionally.
• Collaborative, service-oriented approach to working with patients, referring providers, and internal teams.
• Confidence navigating multiple computer systems, switching between screens, and maintaining accurate electronic records.
• Strong problem-solving skills, sound judgment, and commitment to accuracy and confidentiality.

Nice To Haves

• Associate degree or higher in healthcare, radiologic sciences, or a related field.

Responsibilities

• Review outpatient imaging orders before appointments for accuracy, completeness, and consistency with the requested exam.
• Verify patient identifiers, referring provider signatures, and clinical indications.
• Identify missing information, discrepancies, or potential concerns and coordinate with referring providers, scheduling teams, and radiology leadership to resolve them.
• Address potential issues that could result in delays, rescheduling, or cancellations.
• Document order reviews, corrections, and communications in Medinformatix and other designated systems.
• Contact patients before appointments to confirm exam preparation requirements and answer related questions.
• Coordinate with the Benefits/Estimation team to help patients understand estimated out-of-pocket costs.
• Assist patients with medical necessity waiver requirements in collaboration with the Medical Necessity team.
• Obtain missing registration information from patients or referring offices.
• Provide clear, compassionate communication to help patients feel informed and prepared.
• Serve as a resource for Hospitality Associates on patient registration, insurance verification, and front desk processes.
• Collaborate with centralized scheduling, imaging center staff, and Center Managers to address potential barriers to patient care.
• Escalate unresolved or time-sensitive issues to appropriate teams and support timely follow-through.
• Build working relationships across departments to support accurate information, efficient workflows, and consistent patient experiences.
• Support patient account merges and resolution of referring physician records marked TBD.
• Collaborate with Radiology Documentation Specialists to resolve data discrepancies and maintain accurate records.
• Identify and report recurring order issues, registration gaps, and workflow trends that may present opportunities for improvement.
• Stay informed about outpatient imaging procedures, scheduling requirements, and organizational policies.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Employer-paid disability coverage
• Tuition reimbursement
• Continuing education reimbursement
• Profit sharing, subject to plan eligibility
• Professional growth through expanded knowledge of outpatient imaging operations, patient access, and healthcare workflows

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED