Pre-Visit Navigator

Fairfax Radiology Centers (FRC), LLC•Fairfax, VA

1d•$25 - $33

About The Position

Fairfax Radiology Centers is seeking a detail-oriented, proactive, and service-minded Pre-Visit Navigator to help patients and imaging teams prepare for CT and MRI appointments. This role identifies and resolves potential issues before the day of service by reviewing imaging orders, coordinating with referring providers and internal teams, and helping patients understand exam preparation and financial requirements. The position is on-site initially and then remote, and is an internal posting for current FRC employees only. The Pre-Visit Navigator reviews outpatient imaging orders for accuracy and completeness, addresses missing information and discrepancies, documents communications and corrections, and proactively works to prevent delays, rescheduling, or cancellations. The role also communicates with patients about preparation requirements, helps coordinate cost estimates and medical necessity waiver requirements, and obtains missing registration information. The role partners with Hospitality Associates, centralized scheduling, imaging center staff, Center Managers, Radiology Documentation Specialists, and other teams to support accurate records and efficient workflows. It also assists with database support, identifies recurring workflow issues, and stays informed about outpatient imaging procedures, scheduling requirements, and organizational policies.

Requirements

High school diploma or equivalent.
Experience in outpatient radiology scheduling or patient registration.
Exceptional attention to detail and ability to identify potential issues before they affect patient care.
Strong organizational skills and ability to manage multiple priorities and follow through on outstanding items.
Excellent verbal and written communication skills, with ability to explain information clearly and professionally.
Collaborative, service-oriented approach when working with patients, referring providers, and internal teams.
Confidence navigating multiple computer systems, switching between screens, and maintaining accurate electronic records.
Strong problem-solving skills, sound judgment, and commitment to accuracy and confidentiality.

Nice To Haves

Associate degree or higher in healthcare, radiologic sciences, or a related field.

Responsibilities

Review outpatient imaging orders before scheduled appointments for accuracy, completeness, and consistency with the requested exam.
Verify patient identifiers, referring provider signatures, and clinical indications.
Identify missing information, discrepancies, and potential concerns, and coordinate resolution with referring providers, scheduling teams, and radiology leadership.
Address issues proactively to reduce appointment delays, rescheduling, and cancellations.
Document order reviews, corrections, and communications in Medinformatix and other designated systems.
Contact patients before appointments to confirm exam preparation requirements and answer related questions.
Coordinate with the Benefits/Estimation team to help patients understand estimated out-of-pocket costs.
Assist patients with medical necessity waiver requirements in collaboration with the Medical Necessity team.
Obtain missing registration information from patients or referring offices.
Provide clear and compassionate communication to patients about their upcoming visits.
Support Hospitality Associates with patient registration, insurance verification, and front desk processes.
Collaborate with centralized scheduling, imaging center staff, and Center Managers to address potential barriers to patient care.
Escalate unresolved or time-sensitive issues to appropriate teams.
Build working relationships across departments to support accurate information, efficient workflows, and a consistent patient experience.
Support patient and referring provider information integrity, including patient account merges and resolution of referring physician records marked TBD.
Work with Radiology Documentation Specialists to resolve data discrepancies and maintain accurate records.
Identify and report recurring order issues, registration gaps, and workflow trends that may present opportunities for improvement.
Stay informed about outpatient imaging procedures, scheduling requirements, and organizational policies.

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid time off
Paid holidays
Employer-paid disability coverage
Tuition reimbursement
Continuing education reimbursement
Profit sharing, subject to plan eligibility
Professional growth and opportunity to expand knowledge of outpatient imaging operations, patient access, and healthcare workflows