Pre-Services Coordinator

The US Oncology Network•Eugene, OR

1d•Onsite

About The Position

Willamette Valley Cancer Institute and Research Center is seeking a Pre-Services Coordinator to join the Centralized Schedulers at the Eugene Central Business Office. In an effort to better serve our patients, our scheduling is done at the Central Business Office so that patients aren’t having to wait at the clinic after long treatments or appointments to schedule the next visit. This position focuses on new patients needing to be seen by our care team. Assisting the patient in navigating the first steps of their care journey and ensuring all information is in order before their first visit are the main tasks of this role. Strong phone communication skills and keen computer competencies are key to success in this role. If you are a personable, passionate, and positive individual with a heart for service, we want to hear from you! The general pay scale for this position at WVCI is $20.00 - $29.00. The actual hiring rate is dependent on many factors, including but not limited to: prior work experience, education, job/position responsibilities, location, work performance, internal equity, etc.

Requirements

High School diploma or equivalent required.
Knowledge or experience in a clinical office setting.
Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.

Nice To Haves

Knowledge of EMR systems and scheduling software is preferred.
Knowledge of this practice’s personnel, daily routines, and scheduling a plus.

Responsibilities

Coordinating referrals at a high volume and scheduling patients in a timely manner.
Uses and manages multiple forms of communication within the clinic, example; (teams, email and chart messaging.)
Accesses outside labs and PHI from outside EMR systems.
Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages.
Communicates messages in an accurate and timely manner according to procedures.
Communicates with referring offices, gathering necessary PHI to schedule appropriately.
Communicate with providers and learn their specialties.
Scheduling initial appointments for patients in accordance with physician and/or office guidelines.
Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes notes in patient chart.
Provides general administrative support by filing charts and forms.
Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
Other duties as requested or assigned. May type memos and forms.