Pre-Service Scheduler I-Remote
About The Position
This role is responsible for the accurate utilization of a computerized central scheduling system to provide customers with timely, courteous, and proficient scheduling. The scheduler will appropriately use tools and resources to prevent scheduling conflicts and ensure proper test sequencing when multiple testing is ordered. They will accurately enter all required patient registration data, including demographic, insurance, and contact information, ensuring patients are registered within the timeframe set by policies. A key responsibility includes completing the Medicare Questionnaire for all Medicare patients and maintaining knowledge of Medicare, Medicaid, and third-party payer requirements, guidelines, policies, and insurance plans that require pre-authorization or referral. The scheduler will also provide patients with accurate preparation and arrival instructions prior to their exam and accurately obtain and transcribe orders for scheduled outpatient exams. The position requires participation in department staff meetings, continuous learning to maintain skill competency, and seeking education opportunities to increase knowledge in department procedures. Active participation in group projects for problem-solving and knowledge of Advocate Aurora Health departments to answer or refer questions appropriately are also expected. Maintaining patient record confidentiality in accordance with HIPAA and compliance policies is crucial. Additionally, the role involves informing customers of insurance requirements, financial obligations, and handling financial transactions.
Requirements
- High School Graduate.
- Typically requires 1 year of experience in health care, insurance industry, call center or customer service setting.
- Ability to problem solve in a high profile and high stress area, working independently to set and meet deadlines and prioritize work.
- Ability to identify and understand issues and problems.
- Examines data and draws logical conclusions based on information available.
- General computer knowledge.
- Must be able to comply with remote work standards.
- Must be able to sit the majority of the workday.
Responsibilities
- Accurate utilization of computerized central scheduling system to provide customers with timely, courteous, and proficient scheduling.
- Appropriately uses tools and resources to prevent scheduling conflicts and ensures proper test sequencing when multiple testing is ordered.
- Accurately enters all required patient Registration data (i.e. demographic, insurance, contacts).
- Ensures patients are registered within time frame set by policies.
- Completes the Medicare Questionnaire for all Medicare patients.
- Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.
- Provides patients/customers with accurate preparation and arrival instructions prior to exam.
- Accurately obtains and transcribes orders for scheduled outpatient exams.
- Participates in department staff meetings and keeps abreast of continuing education to ensure effective communication and to maintain skill competency.
- Attends all mandatory in-services 100% and completes all mandatory safety in-services and skill competencies as required.
- Seeks education opportunities to increase knowledge in department procedures as it relates specifically to scheduling needs for that area.
- Actively participates in group projects to problem solve department issues.
- Knowledgeable concerning the operations of the various Advocate Aurora Health departments so that patient, visitor, and fellow employee questions are answered or referred in an appropriate manner.
- Maintains confidentiality of patient records by following HIPAA and all compliance policies and guidelines.
- Informs customers of insurance requirements, pre-payment financial obligations and handles financial transactions.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
